Dorcas Telcide

Customer service and administrative support professional with 3+ years of experience assisting customers, resolving routine concerns, processing transactions, maintaining accurate records, and communicating across digital channels. Experienced in fast-paced, high-volume environments requiring accuracy, organization, professional communication, and consistent service. Quick to learn new systems and prepared to contribute to a remote customer service, member services, patient support, or administrative support team.

Content Creator & Small Business Owner at Independent (2025 – Present)

• Manage customer and brand communication across email and digital platforms, respond to inquiries, coordinate deliverables, and provide timely follow-up.
• Track multiple projects, deadlines, revisions, approvals, and records while maintaining accuracy and organization.
• Support e-commerce operations through customer engagement, order-related inquiries, product promotion, and digital communication.

Fulfillment Associate at Amazon (2025-05 – 2026-10)

• Performed high-volume, detail-oriented work while consistently following quality, safety, and operating procedures.
• Managed time-sensitive tasks, maintained productivity and accuracy standards, and communicated effectively with leadership and team members.
• Adapted quickly to changing priorities and workflows in a fast-paced environment.

Jewelry Sales Associate at Macy's (2022-10 – 2024-12)

• Provided one-on-one customer support by identifying needs, answering questions, recommending solutions, and assisting with purchases.
• Processed returns, exchanges, payments, and other customer transactions accurately while resolving routine concerns professionally.
• Built positive customer relationships through attentive service and strong communication, earning a promotion into the Jewelry Department.

Sales Associate / New Hire Trainer at Ulta Beauty (2020 – 2022)

• Assisted customers with product questions, purchases, and routine service concerns in a fast-paced retail environment.
• Used active listening and problem-solving to understand customer needs and provide appropriate support.
• Trained and supported new employees on customer service expectations, operational procedures, and daily responsibilities.

High School Diploma – Point of Grace Christian Academy (2017 – 2019)