Doreen Wabomba

Highly enthusiastic, energetic and have a positive outlook, which inspires others. Understanding, reliable, dependable and time conscious. Believe in achieving results without failure. Can work alone as well as in team work.

Sales Consultant and Customer support - Sinocare Inc - Kenya

(2022-03)

• Identify prospects and create new accounts while retaining already existing ones.
• Monitor client satisfaction and proactively identify risks.
• Introduce company profile & products, meet and negotiate with potential offline agents as well as online potential customers.
• Build and manage sales pipeline.
• Conduct need assessment and tailor solution as per the client's needs (Organization, public and private sector, stakeholders in healthcare industry).
• Sales execution.
• Deliver product demos and training (Engage and educate customers about the products).
• Build and maintain strong relationship with clients and account growth.
• Organise outreach programmes and activities.
• Identify and develop new business opportunities both B2B and B2C.
• Manage and grow a portfolio of clients.
• Promote company's products.
• Manage and support already existing clients.
• Collaborate with other internal departments.
• Attend industry events (conferences and exhibitions).
• Collect competitor actions, prices, product features and client preferences.
• Provide market feedback to the company.
• Act as a liaison between clients and the company ensuring positive experience.
• Handle customer's inquiries via email, chats, WhatsApp and calls (inbound and outbound) with professionalism.
• Provide accurate information about products and company policies. Also educate the customers about the product usage and how to use the app.
• Record and update customer information accurately on Hubspot.
• Escalate complex issues to the relevant departments when necessary.
• Collaborate with colleagues to improve confirmations and deliveries.
• Prepare and share feedback from clients to the company we can improve where necessary.
• Stay updated on product knowledge and company updates.
• Maintain confidentiality of customer information.

Facility Growth and Development Specialist, Customer Support specialist - Ilara Healthcare Limited

(2021-01 - 2022-02)

• Achieve sales targets as set forth in the sales projections.
• Manage time and expectations on the field daily.
• Manage sales funnel by reaching out to potential clients and maintaining relationships in a very organized manner.
• Ensure sales are conducted in accordance with documented processes and procedures.
• Ensure to only sell to customers that are able to pay for the products during the loan period.
• Coordinate customer installations, while maintaining the agreed SLA.
• Manage use of Ilara Health's assets and vigilantly contain selling costs.
• Drive the implementation of the after sales process by ensuring that the customers are aware, trained and performing in accordance with it.
• Ensure proper documentation and handling of the administrative work involved in the on-boarding of new facilities.
• Collaborate with the VP of Sales in planning & implementing training programs for facilities.

Medical Representative - Dolopharma Healthcare Limited

(2016-09 - 2018-09)

• Building the image of the company in the respective working territory.
• Completing the sale task by actively prospecting for leads and generating sales to achieve the set targets.
• Providing market, working feedback to the company.
• Meeting doctors/ pharmacists regularly and briefing them with all possible information related to the products.
• Keeping follow ups with the customers.
• Checking stock levels with the distributors and placing orders.
• Planning and organizing CMEs with medical staff.
• Handling customer queries in a timely and efficient manner.
• Perform other duties as instructed.

Diploma - Orthopaedic Technology - KENYA MEDICAL TRAINING COLLEGE (2010 - 2013)

KENYA CERTIFICATE OF SECONDARY EDUCATION (KCSE) - TIGOI GIRLS HIGH SCHOOL (2004 - 2007)

KENYA CERTIFICATE OF PRIMARY EDUCATION (KCPE) - KANDUYI DEB PRIMARY SCHOOL (1996 - 2003)