Sales Consultant and Customer support - Sinocare Inc - Kenya
(2022-03)
- Identify prospects and create new accounts while retaining already existing ones.
- Monitor client satisfaction and proactively identify risks.
- Introduce company profile & products, meet and negotiate with potential offline agents as well as online potential customers.
- Build and manage sales pipeline.
- Conduct need assessment and tailor solution as per the client's needs (Organization, public and private sector, stakeholders in healthcare industry).
- Sales execution.
- Deliver product demos and training (Engage and educate customers about the products).
- Build and maintain strong relationship with clients and account growth.
- Organise outreach programmes and activities.
- Identify and develop new business opportunities both B2B and B2C.
- Manage and grow a portfolio of clients.
- Promote company's products.
- Manage and support already existing clients.
- Collaborate with other internal departments.
- Attend industry events (conferences and exhibitions).
- Collect competitor actions, prices, product features and client preferences.
- Provide market feedback to the company.
- Act as a liaison between clients and the company ensuring positive experience.
- Handle customer's inquiries via email, chats, WhatsApp and calls (inbound and outbound) with professionalism.
- Provide accurate information about products and company policies. Also educate the customers about the product usage and how to use the app.
- Record and update customer information accurately on Hubspot.
- Escalate complex issues to the relevant departments when necessary.
- Collaborate with colleagues to improve confirmations and deliveries.
- Prepare and share feedback from clients to the company we can improve where necessary.
- Stay updated on product knowledge and company updates.
- Maintain confidentiality of customer information.
Facility Growth and Development Specialist, Customer Support specialist - Ilara Healthcare Limited
(2021-01 - 2022-02)
- Achieve sales targets as set forth in the sales projections.
- Manage time and expectations on the field daily.
- Manage sales funnel by reaching out to potential clients and maintaining relationships in a very organized manner.
- Ensure sales are conducted in accordance with documented processes and procedures.
- Ensure to only sell to customers that are able to pay for the products during the loan period.
- Coordinate customer installations, while maintaining the agreed SLA.
- Manage use of Ilara Health's assets and vigilantly contain selling costs.
- Drive the implementation of the after sales process by ensuring that the customers are aware, trained and performing in accordance with it.
- Ensure proper documentation and handling of the administrative work involved in the on-boarding of new facilities.
- Collaborate with the VP of Sales in planning & implementing training programs for facilities.
Medical Representative - Dolopharma Healthcare Limited
(2016-09 - 2018-09)
- Building the image of the company in the respective working territory.
- Completing the sale task by actively prospecting for leads and generating sales to achieve the set targets.
- Providing market, working feedback to the company.
- Meeting doctors/ pharmacists regularly and briefing them with all possible information related to the products.
- Keeping follow ups with the customers.
- Checking stock levels with the distributors and placing orders.
- Planning and organizing CMEs with medical staff.
- Handling customer queries in a timely and efficient manner.
- Perform other duties as instructed.
