Doretta Lincoln

Customer-focused professional with 15+ years of retail and customer service experience, dedicated to delivering outstanding member experiences. Skilled in building rapport, promoting membership benefits, resolving customer concerns, and providing accurate, efficient service in high-volume environments. Strong communication, problem solving and sales support skills with a proven ability to meet performance goals while maintaining a positive, professional attitude.

Registrar - CommonSpirit – Dignity Health YRMC - Prescott, AZ

(2024-12 - 2025-02)

• Facilitated patient admission flow by ensuring accurate patient identification, demographic input, and collection of required documents.
• Verified insurance benefits using electronic systems; obtained authorizations as needed.
• Collected co-payments and documented financial information in the hospital EMR system.

Patient Coordinator - North Scottsdale Women's Health - Scottsdale, AZ

(2024-08 - 2024-11)

• Greeted patients professionally in person and via phone; responded or redirected inquiries appropriately.
• Scheduled OB and GYN appointments to maximize provider efficiency and patient satisfaction.
• Updated patient records, verified insurance, and processed patient payments.

Valet Attendant - Gila River Wild Horse Pass Casino - Chandler, AZ

(2022-02 - 2024-05)

• Parked and retrieved guests' vehicles, ensuring a secure and welcoming experience.
• Assisted with luggage handling and vehicle safety, maintaining key security protocols.

Admitting Services Representative - HonorHealth - Chandler, AZ

(2021-12 - 2022-09)

• Handled patient registration and admissions including insurance verification and data entry.
• Scanned documentation into EMR and obtained all required financial and medical consent forms.
• Collected copayments and balances at admission or discharge; supported training of new team members.

Customer Service Associate - Sam's Club - Chandler, AZ

(2020-10 - 2021-09)

• Processed sales and returns; supported customers with app-based purchases and credit services.
• Verified transactions at exit and promoted membership and credit services.

Cashier / Customer Service - Fry's Food & Drug - Tempe, AZ

(2018-02 - 2020-08)

• Provided customer assistance, processed transactions, and maintained a clean checkout area.
• Handled complaints and product inquiries while ensuring a positive shopping experience.

Medical Assistant - Musello Partnership, LLC - Albuquerque, NM

(2010-10 - 2017-12)

• Collected patient vitals, updated medical histories, and assisted with in-office procedures.
• Managed scheduling, insurance verification, and front-desk reception.
• Coded and submitted insurance forms; handled daily billing and payment reconciliation.

Medical Records Clerk - Presbyterian Hospital - Albuquerque, NM

(2007-02 - 2010-04)

• Processed and retrieved charts; ensured timely and secure records handling.
• Maintained confidentiality in compliance with HIPAA standards.
• Communicated efficiently with healthcare staff to support patient care needs.

High School Diploma - West Mesa High School