Doris Escalante

Experienced Patient Accounts Representative with over 22 years of service at New York Presbyterian Hospital, specializing in patient billing, insurance verification, payment processing, and financial counseling. Highly skilled in resolving complex billing issues, educating patients on coverage and balances, and establishing payment plans while delivering compassionate, professional customer service in a fast-paced healthcare environment.

Patient Accounts Representative - New York Presbyterian Hospital - New York, NY

(2003-01 - 2025-10)

• Responded to patient inquiries regarding billing statements, charges, insurance coverage, and balances
• Processed payments accurately using multiple payment methods, ensuring proper documentation and reconciliation
• Verified insurance eligibility and benefits to support accurate billing and reduce claim denials
• Assisted patients with payment plans and financial arrangements, offering clear explanations and solutions
• Investigated and resolved billing discrepancies, denied claims, and insurance-related issues
• Maintained strict HIPAA compliance and safeguarded patient confidentiality
• Documented patient interactions and account updates in hospital billing systems
• Collaborated with internal departments and insurance providers to ensure timely account resolution
• Delivered professional, empathetic service when assisting patients with sensitive financial concerns