Supervisor, Operations at Kaiser Permanente, Medi-Cal (2024-05 – Present)
Lead daily Medi-Cal operations overseeing 28 unionized Member Engagement Specialists across Sacramento, San Leandro, and Vallejo, ensuring compliance with state and federal regulatory requirements.
- Manage member outreach distribution, allocating ~300 members per staff member, while balancing productivity, quality, and timeliness.
- Coordinate operational workflows including staffing, scheduling, facilities support, and monthly 1:1 rounding; facilitate bi‑monthly team meetings.
- Conduct performance management activities including hiring, training, coaching, evaluations, and corrective action.
- Develop and analyze operational reports using databases and spreadsheets to monitor budgets, staffing levels, timelines, and resource needs.
- Resolve employee concerns and grievances, fostering collaboration and a high‑engagement team culture.
- Ensure adherence to departmental and organizational policies while supporting ongoing operational initiatives.
Supervisor, Administrative Services at Kaiser Permanente, General Surgery (2022-10 – Present)
Provide direct supervision to 10 administrative staff supporting seven General Surgery subspecialties across two locations (Vascular, Hepatobiliary, Pediatrics Specialty, Breast/Plastics, Thoracic, and Colorectal). Provides direction/supervision to a group of non-exempt and/or entry level exempt employees, 10 directly reports engaged in administrative/clerical activities.
- Oversee daily operations, staffing, scheduling, and workflow optimization to support clinical and administrative excellence.
- Lead hiring, onboarding, training, performance evaluations, and disciplinary actions in alignment with HR and labor guidelines.
- Monitor budgets, timelines, staffing models, space utilization, and equipment needs; generate data‑driven reports to inform leadership decisions.
- Improved employee engagement, achieving a People Pulse score of 81/100 in 2023, 10 points above the Northern California regional average.
- Established and implemented a venture program in the Plastics subspecialty, developing standardized processes for out‑of‑pocket fee quotes, expense tracking, and staff guidelines.
- Redesigned surgery scheduler backlog workflows, resulting in a 75% reduction in backlog within six months.
- Serve as a key liaison to resolve operational issues, errors, and service complaints across departments.
Administrative Specialist III, Senior Staff Assistant, Staff Assistant, Unit Assistant, Cashier Receptionist at Kaiser Permanente (2016-12 – 2022-10)
- Led A3 Process Improvement initiatives across multiple laboratory sites, reducing patient encounter times from 25 minutes to 15 minutes or less within three months.
- Facilitated daily operational and problem‑solving huddles across Roseville, Folsom, and Sacramento sites.
- Implemented staff scheduling, payroll processing, and attendance tracking for 60 employees.
- Managed executive calendars and coordinated departmental workflows to ensure timely completion of priorities.
- Planned and supported meetings, interviews, vendor coordination, and team events, managing all logistics.
- Prepared and analyzed reports including stroke alerts, turnaround times, and quality improvement metrics.
- Tracked employee licensure, certifications, compliance training, health screenings, and performance evaluations.
- Supported recruitment and onboarding processes, including job requisitions, hiring coordination, and new hire setup.
Education Assistant/ Registrar at California Association for Health Services at Home (CAHSAH) (2016-08 – 2016-10)
- Moderated resource orders and payments in data base, mailed orders and tracked inventory.
- Organized expenses and receipts, reorder and update books and manuals
- Mailed certificates/letters upon receiving results to candidate's exams, track attendee's progression.
- Handled phone calls and questions regarding workshops and registration.
Sales Associate/Supervisor at General Nutrition Centers (GNC) (2014-09 – 2016-03)
- Maintained staffing schedules for 6-8 employees, maintained attendance and coverage.
- Performed marketing activities, including new products, advertisement, and promotions.
- Retailing health and nutrition products like vitamins, minerals, supplements, sports supplements, herbs, diet, weight management.
- Administered money handlings and store open/close functions and bank deposits according to GNC policies and procedures.
Community Relations and Events Representative at Santa Cruz Warriors (2015-10 – 2016-03)
- Developed and implemented community outreach programs including social and community awareness incentives.
- Established programs that promote organization's image in a positive and community-oriented way.
- Organized events, fairs, and other community events to incorporate the community.
Investigator Intern at B, C & Minsloff, Investigations Bureau of the Public Defender's Office (2014-10 – 2015-01)
Areas of law include, defense of misdemeanor charges, driving under the influence or domestic violence, felony charges including assault with deadly weapon and murder.
- Developed letters to request records from law enforcement agencies, medical facilities, etc.
- Prepared and served subpoenas and interviewed witnesses, reports transcribed. Photographed physical evidence and measurements at the scene of the alleged crime.
- Assembled background information using databases, Lexis Nexis, Open access, Legal Edge, DMV, Voter Registration, SC sheriff, etc.
Development Coordinator at University of California Santa Cruz Camp Kesem (2013-06 – 2015-04)
- Directed large scale fundraisers, recruited students to attend and support, coordinated with advisers and student organizations, fraternities and sororities, proficient skills with letter writing to large companies and organizations.
- Handled all financial aspects, spreadsheets, deposit slips, checks to cash.
