Managed Services Consultant - UpNet Solutions - Silver Spring, Maryland
(2012-01)
- Manage a portfolio of ten client organizations
- Execute, manage, and lead Office 365 migrations
- Troubleshoot and customize Office 365 applications including Teams, OneDrive and SharePoint
- Provide Office 365 support and administration (Account provisioning, user training, application installs)
- Experience with configuring AWS S3 storage
- Configured and deployed Microsoft Intune
- Provide ongoing monitoring for advanced threats via Cloud App Security
- Acronis Cloud backup support and administration
- Deploy new client work stations via Microsoft Azure Active Directory
- Responsible for all technical aspects and implementation of client IT infrastructure
- Migrate customers to Teams Voice
- Manager entry level staff
- Define network policies and procedures
- Responsible for server administration
Information Systems Director - Subsystems Technologies, Inc. - Crystal City, Virginia
(2003-12 - 2012-04)
Areas of responsibility include day-to-day staff management, corporate and client offsite systems monitoring to ensure sustained uptime as well monitor the helpdesk system, and ongoing project and opportunity development.
- Slashed IT communication expenses by 50% per year by integrating voice and data services into a unified VOIP bundle
- Migrated Corporate email system to a hosted environment thus eliminating $150k in hardware and software costs
- Architected and implemented a business continuity solution in a secured secondary location to ensure business stability related to a disaster
- Designed and built a new data center from ground up utilizing virtualization and state of the art environmental control systems
- Promote strong team building and employee development by providing on-the-job training for team members and provide mentoring to Tier 1 support team
- Designed and implemented a Corporate Citrix VPN solution
- Architected a LAN/WAN design from ground up that was implemented for the new Corporate office space
- Migrated 50 Corporate staff desktops/laptop and 25 production servers to the new office space successfully
- Built sturdy relationships with vendors such as DELL, IBM, and CDW and supervised multiple contracting agreements
- Migrated Microsoft Windows 2000 to 2003 successfully without downtime or disruption to business operations
IT Manager - Children's Defense Fund - Washington, DC
(1999-08 - 2003-12)
Managed the operations of a multi-platform network environment running Windows NT 4.0, Windows 2000, and Novell 5.1/4.0, which supported the head office plus 10 state offices.
- Provided final line of resolution for help desk technician
- Responsible for systems setup; daily backups & restores; connectivity issues; hardware/software troubleshooting; network virus inoculation; and file/print/terminal server and workstation performance and optimization, repair, and configuration, and user accounts management
- Oversaw Organization's database security environment including; capacity planning, backups and recovery, and user account management
- Upgraded and configured network equipment (servers, hubs. Switches, and routers) both at the head and site offices
- Provided support in resolving network problems directly or onsite; via web-based tools; or by phone
- Assisted management in developing IT strategic plans and departmental policies
- Lead Project Manager for a team of three involved in database modeling and restructuring of Children's Defense Fund's 500,000 member database from ground up; integrated the head office with 9 site offices' databases into one centralized database system available to the entire CDF staff via the web
- Designed and implemented a help desk system that enabled technicians to visually track project priorities
Help Desk Specialist, Network Administrator - Alliance Management Systems, Inc. - Washington, DC
(1996-01 - 1999-08)
- Technical (hardware and software) and onsite support specialist
- Trained staff on desktop applications
- Managed an equipment inventory database
