Douglas CRUZ Hernandez

Results-driven IT Infrastructure and Systems Specialist with over 4 years of dedicated experience delivering critical service desk, workstation infrastructure, and user account support under federal contract environments. Proven track record managing enterprise Active Directory user accounts, executing secure OS imaging, and mitigating endpoint vulnerabilities across physical and hybrid networks. Combining rigorous, hands-on infrastructure maintenance with academic studies in Applied Computer Science to deploy secure systems, write automation scripts, and integrate AI workflow solutions.

Fully authorized to work in the United States permanently without sponsorship and ready to obtain a Public Trust Clearance.

Tier 1 Helpdesk Technician (NSF Contract) - DVS LLC - Alexandria, VA

(2022-01)

• Administer user and system accounts across distributed Windows environments utilizing Active Directory and Group Policy (GPO) to guarantee accurate access control and enforce strict security boundaries.
• Manage end-to-end user workstation support for desktops, laptops, mobile thin clients, and 10Zig zero clients across physical and hybrid network environments.
• Streamline enterprise workstation deployment by managing secure base-image configurations using SCCM, decreasing asset deployment time while ensuring strict adherence to baseline compliance rules.
• Troubleshoot complex workstations and servers operating in both physical and virtual environments, escalating critical network and server infrastructure issues with high-quality diagnostic technical logs.
• Monitor endpoint patch compliance and execute vulnerability remediation activities to ensure hardware and software settings remain compliant with federal security standards.

Technical Support Specialist / Repair Technician - HOMEPLUS ASURION - Alexandria, VA

(2021-01 - 2022-12)

• Performed deep-dive hardware troubleshooting, system updates, component isolation, and micro-soldering repairs on consumer electronics and gaming systems.
• Configured, optimized, and repaired client devices under protection service plans, managing customer service profiles and technical tracking records within a secure digital portal.

Associate of Science (A.S.) - Computer Science - Northern Virginia Community College (NOVA) (2027-01)