Douglas Davies, MBA

Mission-Driven Operations Management Leader with a proven track record of spearheading 6-7-figure projects and strategic initiatives to maximize efficiency and profitability. Expert in orchestrating complex supply chains, managing large-scale field teams, and bridging the gap between sales, office, and field operations to ensure seamless project execution. Problem-solver skilled at leveraging data to eliminate technical bottlenecks, reduce waste, and mitigate costs.

Driving Operational

Excellence, Scalable Growth, and High-Precision Project Execution.

Operations Manager at Dealers Wholesale (2023-03 – Present)

Premier installation distributor of HHT Hearth and Homes fireplaces, outdoor heaters and kitchens. Provided leadership, oversight, and direction for a 26-member team (15 direct reports) and manager-of-managers. Orchestrated operations, managing supply chains, inventory, and staff for a company with $16MM in annual revenue.

• Ensured total alignment and cost-effective execution for field projects (~$20K average value) and a company with $16MM in annual revenue, serving as chief liaison between customers, sales, office staff, and field crews.
• Defended against disputes and reduced unpaid callbacks by orchestrating a photo-documentation initiative.
• Developed an Excel-based auditing & communication tool to centralize jobsite details and ticket status; automated data validation and flagged errors, reducing information silos and accelerating issue resolution across the division.
• Trained and developed staff (up to and including managers) to close skill gaps and elevate team performance.
• Optimized work-order accuracy and field execution practices, reducing the return-trip rate from ~15% to <2%.
• Drove a significant reduction in rework, labor waste, and customer disruption, elevating customer satisfaction, crew efficiency, and scheduling accuracy.
• Eliminated technical bottlenecks during a critical label-printing system outage by diagnosing and correcting an SQL scripting error, preventing a warehouse production standstill and clearing a significant backlog in 24 hours.
• Bridged a 'readiness gap' between office and field teams by establishing a unified 'Complete & Ready' standard; conducted cross-functional workshops to align expectations on job preparation, resulting in smoother handoffs.
• Resolved a 120% field capacity crisis by establishing a 'Priority Time Block' system; collaborated with Sales to absorb urgent client requests without disrupting the primary install schedule, ensuring consistent on-time delivery.
• Centralized communications (emails, texts, notes) into a cloud-based texting platform, creating a searchable conversation history that improved response times and provided real-time visibility into client interactions.

Construction Project Manager at LeafFilter (2016-10 – 2022-08)

Specialized home services company that manufactures and professionally installs a patented, stainless steel micromesh gutter protection system.

Annual revenue: $1.1B. Managed day-to-day construction operations ($20MM+ office, 7 FTEs, 20+ contractors), overseeing scheduling, inventory control, payments, subcontractor management, and field installation efforts. Led teams of 7 full-time employees (FTEs) and 20 contractors, ensuring construction projects were completed on time, within budget, and to high-quality standards.

• Managed a suite of projects (~$5K average value) for an office with over $20MM in annual revenue.
• Reduced the cash turn cycle by 57%+ (from 7 to <3 days), improving cash flow and liquidity.
• Instrumental in successfully launching and scaling a new office, propelling to a Top 5 office in just 3 years.
• Redesigned the material return and inventory process to eliminate unstructured returns; implemented custom return bins and a dual-verification step, achieving near-perfect inventory accuracy and reducing material shrink.
• Drove in highly reliable job costing and the elimination of memory-based reporting errors by field crews.
• Balanced corporate cash-turn mandates with crew retention goals by optimizing weekday install densities, achieving one of the company's highest cash-turn rates while maintaining a zero-mandatory-weekend-work policy.
• Transformed the material usage tracking system from an informal 'drop-off' method to a closed-loop system, ensuring accurate billing and project costing by cross-referencing on-site usage with daily returns.
• Improved subcontractor engagement, performance, and retention via hands-on coaching and ongoing support.
• Identified systemic training gaps, working with leaders to design/deliver training programs that closed those gaps.
• Streamlined project lifecycles by synchronizing scheduling between homeowners, subcontractors, and internal teams, reducing project lag and increasing on-time completion rates.
• Ensured financial health and administrative efficiency by supervising payment processing, inventory control, and audit documentation efforts within the office, mitigating overhead and addressing operational inefficiencies.

Corporate Sales Manager at Future Payment Technologies

Managed the full sales cycle (from prospecting to closing) fostering long-term relationships with corporate clients and delivering innovative payment solutions.

Regional Sales Manager at Axiom Merchant Services

Maintained existing accounts and drove new customer acquisition efforts, leading regional sales teams to exceed monthly, quarterly, and annual revenue goals.

3PL Distribution Logistics Coordinator at Ryder Logistics

Orchestrated the movement of freight and coordinated supply chain operations between clients, carriers, and warehouse facilities.

Master of Information Systems Management in Information Systems Management – Keller Graduate School of Management

Master of Business Administration in Business Administration – Keller Graduate School of Management

Bachelor's in Technical Management – DeVry University

Associate's in Business Administration – Ivy Tech Community College