Douglas Heins

Business and Organizational Communication graduate with professional experience in managing vendor relationships, inventory, cost controls, usage reporting, and multi-site operations. Proven ability to improve purchasing accuracy, reduce waste, support profitability, and coordinate effectively with management teams, vendors, and frontline staff.

Background spans hospitality, food distribution, inventory management, and customer service environments.

Purchasing Manager - IOP Hospitality Group

(2017-03 - 2023-08)

• Managed purchasing and procurement activities supporting operations across four hospitality venues.
• Developed and maintained vendor relationships to ensure product availability, service reliability, and competitive pricing.
• Analyzed usage reports, investigated discrepancies, and improved purchasing accuracy.
• Implemented measures that reduced waste, strengthened inventory control, and improved profitability.
• Maintained invoice records and product databases with a high degree of accuracy.
• Created and updated recipes and product data to support cost tracking, sales reporting, and operational planning.

Perishables Buyer - Restaurant Depot

(2019-09 - 2020-08)

• Managed purchasing, distribution, pricing, quality assurance, and sales support for perishable products across 44+ East Coast locations.
• Coordinated logistics from manufacturers through cross-dock facilities to branch locations.
• Monitored sales and inventory reports to reduce spoilage, minimize losses, and maintain product availability.
• Supported category growth initiatives that increased sales and revenue.
• Completed intensive management training focused on high-volume warehouse operations.

Bar Manager - Grand Plaza | Vanderbilt | Grand Oaks Country Club | South Fin Grill

(2017-09 - 2025-05)

• Supervised a team of bartenders and managed daily beverage operations.
• Controlled inventory, placed orders, scheduled staff, and reviewed usage reports to maintain cost efficiency.
• Performed weekly inventory counts and reported results to senior management.
• Resolved customer concerns professionally while maintaining service standards.
• Reduced waste and supported profitable operations through inventory oversight and stock management.

Bartender / Server - West Shore Inn | Millie's Old World | Miller’s Ale House

(2025-05)

• Deliver high-quality guest service in restaurant, catering, and event environments.
• Support food and beverage operations during high-volume shifts and special events.
• Coordinate with front-of-house and back-of-house teams to ensure efficient service execution.

Cybersecurity Training – CompTIA CySA+ Certification Preparation - Per Scholas (2021-10 - 2021-10)

Bachelor of Science - Business and Organizational Communication - State University of New York at Oneonta (2016-05)