Douglas Smith

Results-driven Director of Operations/Executive Chef with a proven track record of enhancing customer satisfaction through proactive communication and continuous process improvement. Skilled in establishing outstanding cultures of continuous improvement and developing high-performing teams through effective coaching and mentoring. Adept at optimizing supply chain efficiency and delivering consistent results in challenging market conditions.

Strong in operations management, team building, and decision-making, with a focus on customer service management and staff development.

Director of Operations/Executive Chef - TNT Restaurant Group LLC - Scottsdale, AZ

(2008-01 - 2024-02)

• Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives
• Established outstanding culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures
• Developed high-performing teams through effective coaching, mentoring, and performance management strategies
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
• Proactively identified areas of risk within our organization implemented necessary safeguards mitigating any potential negative impact on our business
• Optimized supply chain efficiency through vendor negotiations, inventory control measures, and streamlined logistics processes
• Delivered consistent results in challenging market conditions through sound decision-making based on comprehensive data analysis

Director of Operations/Executive Chef - Good Guys Consulting LLC - Tucson, AZ

(2000-01 - 2012-03)

• Created and implemented departmental procedures and policies to improve quality control and establish workflow timelines
• Collaborated with team members on projects, delegated tasks as necessary, and managed expectations accordingly
• Planned and monitored day-to-day running of business to facilitate smooth progress
• Managed the development of staff by providing guidance, feedback and support when needed
• Analyzed current operational processes and performance, recommending solutions for improvement
• Organized team meetings to keep staff members up-to-date with organizational changes
• Reviewed financial information and adjusted operational budgets to promote profitability
• Cultivated relationships with external vendors and suppliers to facilitate optimal supply chain management

Business Development in Business Administration And Management - United States Naval Armed Forces (US Naval Sea) (1994-09)