Assistant Vice Provost for Enrollment Management - University of Missouri-Kansas City - Kansas City, Missouri
(2018-01)
Provide strategic leadership and direct oversight for Admissions, Slate Operations, Orientation Programs, Financial Aid and Scholarships, Registrar, and UMKC Central (one-stop student services), ensuring alignment with university-wide enrollment objectives through the effective use of data analytics and performance metrics.
- Achieved a 27% increase in first-time college enrollment post-pandemic through targeted initiatives and cross-functional collaboration.
- Led comprehensive strategic enrollment assessments, translating data analysis and market insights into multi-year enrollment strategies adopted by senior leadership.
- Advised institutional leadership on the selection, scoping, and optimization of external recruitment and CRM solutions, ensuring alignment with enrollment goals, market conditions, and ROI.
- Served in an ongoing advisory role with executive and academic leaders, participating in regular strategy reviews, presenting findings, and refining enrollment recommendations based on performance and market shifts.
- Aligned enrollment strategy with institutional financial sustainability and long-term growth objectives.
- Delivered data-informed recommendations to senior leadership on recruitment strategy, pricing, student services, and retention initiatives.
- Partnered with senior leaders, Institutional Research, and academic leadership to establish enrollment projections and institutional goals.
- Regularly translated enrollment data into executive-level narratives and presentations for senior leadership, boards, and external audiences.
- Advanced best practices in recruitment, marketing, retention, persistence, and student success, driving measurable improvements across the student lifecycle.
Registrar/Campus Solutions Manager (PeopleSoft) - University of Missouri-Kansas City - Kansas City, Missouri
(2007-01 - 2018-12)
Oversaw direct responsibilities for semester registration activities, end of term processing, Image Now, Ad Astra scheduling software, PeopleSoft end user training, student-athlete NCAA eligibility certification, student-veteran certification, National Student Clearing House Reporting, enrollment processing, transcript and certification requests, transfer credit processing, graduation processing, maintaining and building degree audits using u.achieve.
- Worked harmoniously with 12 Academic Units, deans, faculty and staff to provide academic support and enrollment services for 16,000 students in undergraduate, graduate and professional degree programs.
- Served on University of Missouri System (UM) strategic planning committees to develop and implement student success initiatives to increase student retention and student success measures.
- Oversaw and manage four technical developers who have responsibilities for external system data feeds, debugging, fixing, and providing PeopleSoft support for functional leads and offices.
- Led the PeopleSoft Project Leads Team which includes discussions related to module integration, business processes redesign and change management strategies, system modifications, bundles, patches, fixes and upgrades.
- Structured teams and committees for PeopleSoft planning, training, evaluation and system development.
- Worked collaboratively with the Institution Research and Data Warehouse Team to provide the campus community, the State of Missouri and IPEDS with accurate and reliable data by managing data integrity reports.
- Administered and oversaw a $750,000 office operating budget for the Registration & Records Office.
- Served as the UMKC campus liaison for weekly PeopleSoft project management UM System TelePresence meetings and communicate timely and accurate student information system updates.
- Provided leadership to the campus community regarding policy interpretation, review and development of new policies.
Associate Registrar/PeopleSoft Student Administration Project Lead, Registrar's Office - University of Missouri-Kansas City - Kansas City, Missouri
(2004-01 - 2007-12)
Provided leadership for the implementation project team in meetings and through discussions related to the admissions, student records, student financials and financial aid PeopleSoft modules.
- Directly supervised, trained and evaluated Assistant Registrar/PeopleSoft Student Records Lead who has direct responsibilities for semester registration activities, end of term processing, Freshman & Transfer Orientation Programs, Ad Astra scheduling software and PeopleSoft/Pathway end user training for faculty, staff and students.
- Administered and tracked a 3-million-dollar project budget and expenditures for the UMKC PeopleSoft implementation.
- Served as campus liaison for weekly project management UM System calls and campus updates in conjunction with UMKC's executive project sponsor.
- Recommended best practices for business processes redesign and change management strategies.
- Worked collaboratively with the Office of Institutional Research in the development of campus specific dashboards and system wide reporting initiatives.
- Served as a campus faculty and staff resource for all academic policies and procedures.
Manager of Student Recruitment and Enrollment Services, School of Computing and Engineering (SCE) - University of Missouri-Kansas City - Kansas City, Missouri
(2003-01 - 2004-12)
Managed overall recruitment strategies for the School of Computing and Engineering, including strategic planning, meeting with prospective students, managing the recruitment budget, recruitment events, and the Peer Leader Program.
- Supervised and evaluated one full-time professional staff member.
- Collaborated with the Office of Admissions by attending recruiting events such as College Fairs, High School Visits, Summer Orientations Programs, Visit Days, Community College Visits, Counselor Connections, Faculty Phone-athons, St. Louis Receptions and Online Chats.
- Oversaw enrollment initiatives, including the preparation of enrollment reports, enrollment forecasting, data collection, articulation agreements, accreditation reports and curriculum reviews.
Student Services Coordinator, School of Computing and Engineering (SCE) - University of Missouri-Kansas City - Kansas City, Missouri
(2000-01 - 2003-12)
Assisted students with schedule building, enrollment, student development opportunities, graduation requirements and offering student support services.
- Provided academic support and counseling to students in the areas of degree requirements, course prerequisites, transferable credits, and general university information.
Enrollment Services Coordinator, Office of Admissions - University of Missouri-Kansas City - Kansas City, Missouri
(1998-01 - 2000-12)
Managed and monitored assigned recruitment territory in Kansas City, Missouri, St. Louis, Missouri, Springfield, Missouri and Chicago, Illinois and communicated updated university information to guidance counselors.
- Participated in university recruitment events and met with prospective students and families to discuss general campus information, admission requirements, and scholarship opportunities.
- Provided campus tours and admissions presentations for Campus Visit Days and Welcome Center visitors.
Assistant Director of Admissions, Office of Admissions - Northwest Missouri State University - Maryville, Missouri
(1996-01 - 1997-12)
- Managed and monitored assigned recruitment territory in Kansas City, Missouri.
- Participated in campus recruiting events and met with prospective students and families during campus visits.
- Provided updates and communication to guidance counselors at assigned high schools.
- Assisted with hiring, training, and supervision of 10 undergraduate summer orientation leaders.
