Dounia Madkour

Results-driven professional with extensive experience in hospitality, business, and healthcare operations. Skilled at leading teams, improving efficiency, and delivering exceptional customer experiences to drive business success.

Academic Employee/Teaching Experience - American Academy Casablanca - Casablanca, Morocco

(2004-01 - 2006-12)

• Supervision of students
• Librarian
• Pre-Kindergarten and Kindergarten assistant teacher
• After school program supervisor
• Newspaper committee supervisor

Telephone sales representative - inside sales representative - Sollicitech International By Somitel - Casablanca, Morocco

(2005-01 - 2006-12)

Sold products to new and existing customers that are located in Europe.

Store attendant - Exxon Mobil - Flushing, NY

(2006-01 - 2008-12)

• Cashier
• Customer service attendee
• Car wash
• Stocking
• Prepared and maintained the store
• Made large cash drops
• Managed shifts and completed reports

Bar Manager - Blake's Steak House - San Jose, CA

(2008-01 - 2011-12)

• Opening and closing
• Prepared and created beverages
• Assessed customers' needs and preferences
• Made recommendations
• Nurtured an excellent guest experience
• Ordered and replenished bar inventory and supplies
• Planned and presented the bar menu
• Created weekly schedules for staff

Administrative Manager / Dispatcher - Safari Limousine - Mountain View, CA

(2009-01 - 2011-12)

Family-owned business, business office tasks, set up appointments, assigned customers to the drivers, created accounts marketed services and dispatched drivers.

Server / Bartender - Café Istanbul - Dublin, OH

(2012-01 - 2016-12)

• Served large parties and ensured clean, organized stations
• Trained new staff to maintain efficiency and workflow
• Prepared opening and closing shifts, performing side work duties

Bartender - La Fogata Grill (Short North) - Columbus, OH

(2014-01 - 2015-12)

• Provided bar service
• Managed inventory and restocked supplies
• Handled cash, voids, and server overrides
• Trained new staff and supported operational workflow
• Assisted with operational support and ensured smooth opening/closing procedures

Administrative assistant - Atilla Mustafa agency / Aflac - Columbus, OH

(2016-01 - 2017-12)

• Entered claims
• Filed paperwork
• Composed letters and office memos
• Answered telephone calls
• General office management
• Spoke with clients
• Kept records

Office manager / Sales associate - Garbro Swiss and Modern Associates - Dublin, OH

(2018-01 - 2025-12)

Public relations, advertising, accounting, event planning (remote).

CEO - Dévorer Meals - Hilliard, OH

(2018-01 - 2025-12)

Founded and managed a meal prep business serving clients weekly

• Oversaw scheduling, staffing, quality control, inventory, and supplier relations
• Handled budgeting, pricing, payroll, and expense tracking
• Designed weekly menus based on customer feedback and market trends
• Resolved client concerns professionally, maintaining high customer satisfaction

Office Manager / Staff Supervisor - Ortho-Spine Rehabilitation Center - Dublin, OH

(2017-01 - 2025-12)

• Led operations of high-volume orthopedic office, supervising staff and workflow
• Managed patient scheduling, billing, insurance authorizations, and revenue cycle
• Ensured HIPAA compliance, documentation accuracy, and surgical coordination
• Streamlined processes to improve efficiency, collections, and patient satisfaction
• Trained new staff to maintain high standards of patient care and office operations

Server - Lindey's Restaurant - Columbus, OH

(2025-01)

• Deliver attentive customer service, take orders, handle POS and payments
• Maintain clean and organized tables and work areas
• Assist team operations and support new staff training

Certified - Child care development, Internship training - Young Adult Learning Academy (2006-01 - 2007-12)

Certified Nurses Aid Program (CAN) - Certified Nurses Aid Program - Manhattan Institute (2007-01 - 2008-12)

Criminal justice - Penn Foster College (2012-01 - 2013-12)

Nursing Program - Columbus State Community College (2015-01 - 2017-12)

Certified - Personal Trainer & Nutrition Coach - ISSA (2019-01 - 2020-12)