Joelle Mclarahmore

Customer-focused professional and incoming psychology student with experience in tax preparation, client intake, event operations, retail transactions, hospitality, and family caregiving. Trusted to handle confidential information, communicate with people from varied backgrounds, remain calm in busy environments, and follow detailed procedures. Seeking a remote customer service, client support, scheduling, or administrative position.

Owner and Tax Preparer at The Big Payback Tax Co.

• Established an LLC tax-preparation business and maintained required business and preparer registrations.
• Conduct client intake, organize tax documents, protect sensitive information, schedule appointments, and explain required next steps.
• Manage business administration, customer communication, recordkeeping, marketing, and service follow-up.

Family Caregiver at Private Household

• Coordinated daily care, appointments, transportation planning, household needs, and sensitive personal information for a family member.
• Balanced urgent responsibilities, changing priorities, and clear communication with patience and discretion.

Event Staff at SAFE Management at Ford Field

• Assisted guests in a high-volume stadium environment by answering questions, providing directions, and supporting safe event operations.
• Worked cooperatively with team members while following venue procedures and responding calmly to guest concerns.

Cashier at 7-Eleven

• Processed cash and card transactions, assisted customers, maintained an organized work area, and completed shift responsibilities accurately.

Waitress at Nightclub

• Provided attentive service in a fast-paced setting, entered orders, handled payments, resolved routine concerns, and worked closely with staff.

Professional Entertainer at Club Bleu

Bachelor's Degree in Psychology – Southern New Hampshire University (2026-10)