Drielly de Oliveira

Dedicated and results-driven professional with experience in administrative support, customer service, and working with diverse communities. Recognized for delivering exceptional client experiences, implementing sustainable practices, and streamlining internal processes. Strong attention to detail, strategic thinking, and effective communication.

Assistant Office Manager at Framingham Public Schools (2024-08 – Present)

• Perform a variety of clerical, secretarial, and administrative functions required for the operation of school sites and instructional programs.
• Assist parents, students, and staff by providing information, resolving inquiries, facilitating a welcoming and organized environment, and serving as a Portuguese interpreter when needed, helping strengthen communication and community connections.

Member Service Representative at Digital Federal Credit Union (DCU) (2024-01 – 2025-12)

• Educate members on DCU services and open new accounts.
• Process loans from application through closing, including condition verification and lending authority.
• Perform teller operations, daily balancing, and internal audits.

Cleaner / Owner at Dri's Cleaning Services (2018-01 – 2024-12)

• Built and operated a successful residential cleaning business tailored to client needs.
• Created marketing strategies and grew client base through referrals.
• Collected and applied client feedback to improve services.

HR Analyst at Valdac Global Brands (2015-01 – 2017-12)

• Monitored headcount, reviewed benefits, and supported budget planning.
• Analyzed performance data to guide HR decision-making.

Sr. Talent Acquisition Assistant at IBRASA (2013-01 – 2015-12)

• Promoted employer brand and supported strategic hiring.
• Assessed staffing needs and maintained accurate records.
• Conducted exit interviews to improve recruitment outcomes.

ESL – Framingham Adult School (2020-01 – 2020-12)

Associates Degree in Human Resources Management – UNINOVE (2014-01 – 2014-12)