Zone Manager - Integro - Macon, GA
(2022-10)
- Lead daily operations across six dealership locations while supervising four managers and eleven associates and serving as a primary operational contact for dealership leadership.
- Build working relationships with service managers, used-vehicle managers, and other dealership stakeholders through consistent communication, responsive follow-through, and practical problem solving.
- Conduct dealership visits and operational audits to identify workflow gaps, quality concerns, and opportunities to improve consistency, accountability, and vehicle readiness.
- Manage customer and stakeholder escalations, coordinate corrective actions across departments, and track issues through resolution.
- Support scheduling, staffing, employee onboarding, training, coaching, performance monitoring, and adoption of operating standards across multiple locations.
- Enter and track repair orders, purchase orders, and operational records using dealership systems, including IRECON and key-tracking tools.
Founder | Product Manager - Detail To Sold & Social To Sold
Dealer-Facing Software Ventures | Concurrent Entrepreneurial Experience
- Designed and continue developing dealer-facing workflow platforms addressing vehicle tracking, damage documentation, quality assurance, customer follow-up, referrals, and cross-department accountability.
- Gathered feedback from dealership managers, technicians, sales professionals, and end users to identify workflow problems and define practical software requirements.
- Prioritized features, collaborated with software developers, supported functional testing and user acceptance, and validated workflows before pilot use.
- Delivered product demonstrations, user onboarding, training documentation, and post-implementation support while using customer feedback to guide improvements.
- Translated operational issues into product enhancements intended to improve communication among detail, service, sales, and used-vehicle teams.
Automotive Appearance Technician - Finish First - Macon, GA
(2020-11 - 2022-10)
- Reconditioned dealership inventory to retail presentation standards while coordinating priorities with dealership personnel.
- Supported efficient inventory flow, quality control, and on-time vehicle readiness in a production-focused environment.
Remarketing Specialist - Insurance Auto Auctions (IAA) - Georgia
(2015 - 2020)
- Supported the vehicle lifecycle from inventory intake through remarketing by coordinating with insurance companies, buyers, transportation providers, dealerships, and internal operations teams.
- Managed vehicle inventory, documentation, condition records, customer inquiries, and operational issue resolution in a high-volume auction environment.
- Used Salesforce CRM to document customer activity, maintain accurate records, and support communication across multiple stakeholders.
Internet Sales Consultant - Walsh Honda - Macon, GA
(2013-09 - 2014-03)
- Managed internet leads, CRM follow-up, appointment scheduling, and customer communication throughout the dealership sales process.
- Earned Internet Salesperson of the Year recognition for customer engagement and sales performance.
Senior Salvage Specialist - GEICO - Macon, GA
(2011-04 - 2013-09)
- Reviewed salvage documentation for accuracy and compliance while coordinating with vendors and internal departments.
- Maintained operational records and supported timely vehicle-claim processing and issue resolution.
