Duccky

Reliable and detail-oriented professional with 2+ years of experience in remote operations and administrative support within a hosting services environment. Proven ability to manage workflows, support clients, maintain documentation, and coordinate cross-functional teams. Tech-savvy, adaptable, and customer-focused, with additional experience in retail brand representation and service-based operations.

Operations / Administrative Support at VstreamHosting (2022 – Present)

Oversaw daily operational activities and maintained service delivery standards in a hosting services environment.

• Oversaw daily operational activities, including client onboarding, support ticket management, and workflow coordination
• Maintained and updated Standard Operating Procedures (SOPs) to ensure consistent and efficient service delivery
• Assisted with pricing approvals, billing oversight, and internal administrative documentation
• Coordinated with support and sales teams to meet client needs, deadlines, and service-level expectations
• Monitored server and panel access to ensure operational compliance and security standards

Vehicle Service Agent (Third-Party Contractor) at MLS – Managed Labor Solutions (Present)

Clean and prepare rental vehicles to company quality and safety standards.

• Clean and prepare rental vehicles to company quality and safety standards
• Inspect vehicles for cleanliness, damage, and readiness prior to customer pickup
• Meet daily turnaround goals while maintaining attention to detail and accuracy

Brand Ambassador at American Eagle (2023-05 – 2024-10)

Represented the brand professionally while promoting products and delivering personalized customer service.

• Represented the brand professionally while promoting products and enhancing brand visibility
• Delivered personalized customer service and styling guidance to improve customer satisfaction
• Maintained a positive shopping experience that encouraged repeat business and brand loyalty

High School Diploma – Hunters Lane High School (2024)