Dulce Silva

Motivated individual with 12+ years experience in customer service in a busy office setting. Seeking to leverage my expertise in a position with career growth potential.

Personal Lines Agent - Heffernan SGB Insurance

(2017-12 - 2025-07)

Provide auto insurance quotes in person and over the phone to build a trusting relationship & understand specific needs. Maintain client relationships with a strong focus on service.

Vehicle Registration Processor (DMV) - AA Vehicle Registration Srvcs

(2017-09 - 2025-07)

Process vehicle title and registration paperwork accurately and submit in a timely manner. Maintain organized records of all transactions.

CSR - Next Generation Ins. Srvcs

(2016-09 - 2017-05)

Interview prospective clients in person and over the phone to build a trusting relationship & understand specific needs. Responsible for managing social media pages to generate leads.

Front Desk - Holiday Inn Express

(2016-01 - 2016-09)

• Book room reservations while handling multiple phone lines
• Greet and check in guests while providing a positive experience
• Checkout guests and take payments
• Assign tasks for different departments as well as assisting when needed

Reception - Body Sculptor

(2015-06 - 2016-01)

• Handled multiple phone lines to answer membership questions, book appointments and call out for new sales
• Sell memberships to walk in prospects
• Create charts via excel

Sales Agent - Just Auto Insurance

(2013-02 - 2015-05)

• Generate leads for new sales through phone, email, and in person contact
• Guaranteed positive customer experience
• Trained new agents in various locations

Team Associate - Beachworks

(2012-08 - 2013-02)

• Competitive retail sales
• Responsible for balancing the register and opening store

Veterinary Technology - Carrington College