Technician & Sales and Service Specialist at OGD Overhead Garage Door (1099) (Contract) (2024-11 – Present)
- Diagnose and repair malfunctions in garage door openers, springs, cables, tracks, and related components, servicing 8-10 residential and commercial jobs weekly.
- Achieve a 96% sales close rate and 5-star customer reviews by combining technical troubleshooting with direct, customer-facing sales and service.
- Install and service equipment on-site using hand tools, power tools, and specialized equipment while maintaining safe work practices.
Maintenance Technician at Detroit Forming Inc. (2021-06 – 2024-10)
- Became the facility's most versatile team member, capable of stepping into virtually any role on the floor — production, warehouse, scheduling, or plant leadership whenever coverage was needed.
- Led troubleshooting efforts on electromechanical and pneumatic production systems, coordinating with vendors and contractors to resolve complex equipment failures.
- Monitored and maintained industrial thermoforming production equipment, including heating systems, temperature control circuits, motors, and control components, to minimize downtime.
- Performed preventive and corrective maintenance across forming stations and auxiliary equipment in a high-output manufacturing environment.
- Managed inventory and supported shipping, receiving, and warehouse operations as needed, ensuring parts availability for maintenance work.
- Maintained service documentation and ensured compliance with OSHA and plant safety standards.
Lead Biomedical Technician at Quintech Inc. (2016-02 – 2018-03)
- Delivered biomedical equipment installation, calibration, and repair service across a 30-hospital territory spanning Oklahoma, Louisiana, and the surrounding region.
- Diagnosed and repaired electromechanical medical devices in safety-critical environments, coordinating with hospital staff to avoid disruption to patient care.
- Performed preventive maintenance per manufacturer and regulatory standards and conducted root cause analysis to reduce recurring failures.
Professional Development Period, Career Reassessment (2018 – 2021)
Stepped back from full-time technical work to reassess long-term career direction, returning in 2021 to pursue industrial maintenance and a path toward technical leadership.
Process Operations Manager at Peak Medical Resources (2014-06 – 2015-06)
- Managed equipment logistics, scheduling, and inventory control for medical equipment deployment across customer accounts.
- Coordinated service teams and daily operations to maintain efficiency, including HIPAA and JCAHO compliance standards.
- Improved inventory tracking processes, reducing equipment downtime and supporting more reliable service delivery.
Lead Biomedical Technician / Backup Biomedical IT at Sodexo (2013-06 – 2014-06)
- Trained and directed team members on biomedical repair and preventive maintenance procedures, serving as the team's technical lead.
- Troubleshot and repaired a broad range of biomedical equipment in support of customer and hospital needs.
- Prepared and maintained service documentation and PM records according to schedule and regulatory standards.
Field Service Technician at Crest Services / Crothall Healthcare (2009 – 2013)
- Delivered field biomedical service across 13 hospital accounts in year one, traveling on-site to diagnose and repair equipment without disrupting patient care.
- Expanded coverage to 20 area clinics and surgery centers following relocation to the Texarkana market, building the technical foundation for a decade-long career across biomedical, industrial, and field service maintenance.
- Maintained service continuity for existing customer accounts through the company's 2011 acquisition by Crothall Healthcare.
