Dvaughn Smalling

I have over six years of experience in the customer service, entertainment and hospitality sector, specializing in customer service, cashier and server roles. Which has enabled me to develop a strong foundation in customer relations, hospitality operations, and delivering excellent customer service. I am a dependable team player and effective leader with excellent communication and organizational skills, along with a proven ability to thrive in fast-paced environments while delivering high-quality customer service.

Visual Art Teacher - Pembroke Hall High School - Ken Hill Dr, Kingston, Jamaica

(2025-09 - 2026-03)

• Designed and implemented engaging Visual Arts lesson
• Incorporated inclusive teaching strategies to accommodate diverse learners
• Guided students in developing technical skills and creative confidence

Customer Service Agent, / Collections Agent / Sales Professional - Teleperformance - Freeport, Montego Bay, Jamaica

(2021-09 - 2022-08)

• Assisted customers with inquiries regarding services and accounts.
• Resolved customer issues efficiently while maintaining professionalism.

Customer Service and Technical Agent - Itel Bpo - Freeport, Montego Bay, St. James

(2022-08 - 2023-09)

Provided customer and technical support while collecting outstanding account balances.

Ride Attendant - Kennywood Amusement Park - West Mifflin, PA 15122, United States

(2025-06 - 2025-08)

• Provided excellent customer service in a fast-paced environment.
• Assisted guests with ride safety and operations.

Cashier / Server - Sidechick Restaurant - Branson, MO 65616, United States

(2024-06 - 2024-08)

• Provided excellent customer service in a fast-paced hospitality environment.
• Processed customer payments accurately and efficiently.
• Served food and beverages while ensuring customer satisfaction.

Go-Kart Attendant - Tracks - Branson, Missouri

(2024-06 - 2024-09)

Assisted guests, operated rides safely, and ensured a positive customer experience.

High School Diploma - Anchovy High School (2019-01 - 2020-12)

City and Guild - English Language Level 3 Distinction - English Language - Anchovy High School (2019-01 - 2020-12)

City and Guild - Mathematics Level 3 Distinction - Mathematics - Anchovy High School (2019-01 - 2020-12)

Customer Engagement Operations Level 2 - Certificate - Customer Engagement Operations - Heart Trust / NCTVET

Computer Graphic and Print Media Level 2 - Certificate - Computer Graphic and Print Media - Heart Trust / NCTVET

Bachelor of Art Education - Visual Communication - Edna Manley College of The Visual and Performing Arts (2022-01 - 2026-12)