Dvaughn Smalling
Visual Art Teacher
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About
I have over six years of experience in the customer service, entertainment and hospitality sector, specializing in customer service, cashier and server roles. Which has enabled me to develop a strong foundation in customer relations, hospitality operations, and delivering excellent customer service. I am a dependable team player and effective leader with excellent communication and organizational skills, along with a proven ability to thrive in fast-paced environments while delivering high-quality customer service.
Experience
Visual Art Teacher - Pembroke Hall High School - Ken Hill Dr, Kingston, Jamaica
(2025-09 - 2026-03)
- Designed and implemented engaging Visual Arts lesson
- Incorporated inclusive teaching strategies to accommodate diverse learners
- Guided students in developing technical skills and creative confidence
Customer Service Agent, / Collections Agent / Sales Professional - Teleperformance - Freeport, Montego Bay, Jamaica
(2021-09 - 2022-08)
- Assisted customers with inquiries regarding services and accounts.
- Resolved customer issues efficiently while maintaining professionalism.
Customer Service and Technical Agent - Itel Bpo - Freeport, Montego Bay, St. James
(2022-08 - 2023-09)
Provided customer and technical support while collecting outstanding account balances.
Ride Attendant - Kennywood Amusement Park - West Mifflin, PA 15122, United States
(2025-06 - 2025-08)
- Provided excellent customer service in a fast-paced environment.
- Assisted guests with ride safety and operations.
Cashier / Server - Sidechick Restaurant - Branson, MO 65616, United States
(2024-06 - 2024-08)
- Provided excellent customer service in a fast-paced hospitality environment.
- Processed customer payments accurately and efficiently.
- Served food and beverages while ensuring customer satisfaction.
Go-Kart Attendant - Tracks - Branson, Missouri
(2024-06 - 2024-09)
Assisted guests, operated rides safely, and ensured a positive customer experience.
Education
High School Diploma - Anchovy High School (2019-01 - 2020-12)
City and Guild - English Language Level 3 Distinction - English Language - Anchovy High School (2019-01 - 2020-12)
City and Guild - Mathematics Level 3 Distinction - Mathematics - Anchovy High School (2019-01 - 2020-12)
Customer Engagement Operations Level 2 - Certificate - Customer Engagement Operations - Heart Trust / NCTVET
Computer Graphic and Print Media Level 2 - Certificate - Computer Graphic and Print Media - Heart Trust / NCTVET
Bachelor of Art Education - Visual Communication - Edna Manley College of The Visual and Performing Arts (2022-01 - 2026-12)
