Dylan Tiernan

Customer Service supporting shoppers across busy retail floors, with a practical focus on POS transactions, cash register accuracy, and responsive customer support that resolves 91-95% of customer requests on the first attempt. Brings experience across grocery, food service, and general retail settings, with steady attention to checkout flow, shelf organization, and backstock upkeep. Well suited to roles that value clear communication, accurate handling of transactions, and consistent follow-through during high-traffic shifts.

Amazon Delivery Driver at Dash Logistics/ Fuller Distribution (2025-11 – 2026-09)

• Loaded and unloaded packages carefully to prevent damage and keep deliveries moving on schedule.
• Completed daily vehicle checks and reported maintenance issues before starting assigned routes.
• Communicated delivery updates clearly with customers to support smooth handoffs and timely resolution of access issues.
• Sorted packages by stop sequence to improve loading organization and reduce handling during route starts.

Amazon Delivery Driver at Fuller Distribution (2025-11 – 2026-07)

• Delivered 300+ packages daily while following assigned routes and maintaining accurate drop-offs.
• Inspected delivery vehicle before shifts and reported maintenance issues promptly to avoid route delays.
• Loaded and organized packages securely to support efficient route completion and reduce handling damage.
• Provided professional customer service during deliveries and resolved address or access issues on site.

Sales Associate at Toys 'R' Us (2025-10 – 2026-01)

Crew Member at Burger King (2025-08 – 2025-11)

• Handle POS transactions accurately while providing friendly customer service at the front counter.
• Prepare menu items, follow food safety procedures, and keep kitchen stations clean and organized.
• Restock supplies and maintain organized front-of-house and kitchen areas to support steady service.

Deli Associate at Family Fare (SpartanNash) (2025-05 – 2025-07)

• Prepared fried chicken and other deli foods to maintain consistent product quality during busy shifts.
• Rotated hot-case items, monitored freshness, and kept displays stocked for customer-ready presentation.
• Placed supply and product orders to support inventory levels and daily deli operations.

Manager in Training (MIT) at Pizza Hut (2025-01 – 2025-05)

• Prepared pizzas and sides during shift rushes while following kitchen standards and timing requirements.
• Closed out end-of-shift duties, including cleanup, station reset, and readiness for the next team.
• Supported store operations by balancing counter service, kitchen work, and closing tasks in a fast-paced setting.

Kitchen Staff at Casey's Gas Station (2024-09 – 2025-01)

• Cooked and prepped food orders with consistent attention to speed, portioning, and kitchen cleanliness.
• Filled the hot case throughout shifts to keep product stocked, fresh, and easy for customers to grab.
• Organized backstock to improve store operations, support replenishment, and keep inventory easy to access.

Sales Associate at Rocket Carwash (2024-06 – 2024-09)

• Sold memberships by presenting value clearly and matching service options to customer needs.
• Maintained equipment and work areas to support smooth daily carwash operations.
• Processed payments accurately and kept membership details organized at the front counter.

Walmart Online Grocery Pickup at Walmart (2023-10 – 2024-01)

• Shop and stage grocery orders with accuracy, keeping products organized and ready for customer pickup.
• Support customer service at the pickup area by answering questions, resolving issues, and maintaining a smooth handoff process.
• Restock and organize products on the sales floor to keep shelves available and order locations easy to navigate.

Amazon DSP at Amazon Warehouse (2023-09 – 2023-10)

• Organized packages by route and sequence to support accurate handoff to drivers.
• Checked package labels and destination details to reduce sorting errors before dispatch.
• Coordinated with delivery drivers to keep package flow moving through the warehouse.

Degree in Information Technology – Stephen F Austin State University (2022-05)

Degree in Cybersecurity – Schreiner University (2021-05)

High school diploma or GED