Area Manager at Scooters Coffee Drive Thru Shop (2026-02 – Present)
Store Manager of Operations at Scooters Coffee Drive Thru Shop (2025-01 – 2026-02)
- Supervised daily operations to enhance service efficiency and maintain adherence to established quality standards.
- Guided and supported staff development efforts to strengthen performance metrics and refine customer engagement tactics.
- Executed inventory management strategies aimed at reducing waste and maintaining optimal stock levels.
- Interpreted sales data to highlight trends that guide the development of targeted marketing campaigns.
- Achieved high performance across multi-unit retail teams through targeted coaching of managers for local marketing and operational success. Drove leadership development and mentoring of store managers to strengthen team capabilities. Boosted employee relations and performance management by implementing effective hiring, training, and onboarding systems.
- Achieved timely project completion by fostering a culture of accountability among team members. Enhanced team performance by promoting clear accountability for tasks and deliverables. Cultivated a results-driven environment that prioritized accountability and collaboration among team members.
- Conducted regular audits of all store departments to ensure adherence to operational standards and identify areas requiring attention or improvement.
- Assisted in opening new store and building ratings to 4.8 in Google reviews.
- Contributed to revenue growth across 3 store locations through leadership and customer engagement
- Contributed to 25% growth for year to year sales, generating $873,000 in gross sales with team development, and customer engagement and operational leadership for Lockhart TX store.
Shift Leader at Scooter's Coffee Drive Thru Shop (2024-07 – 2025-01)
- Managed a team of employees and ensured smooth operations within the store.
- Managed team of employees, ensuring seamless store operations and fostering positive work environment.
- Delivered exceptional customer service, promptly resolving issues and enhancing customer experience.
- Trained new employees on company policies and procedures.
- Maintained inventory levels and oversaw restocking and ordering of supplies.
- Handled cash transactions and balanced cash register at the end of each shift.
- Collaborated with management to develop and implement strategies that improved operational efficiency and customer satisfaction.
- Executed additional tasks to support team operations.
Customer Advocate at Speedy Cash (2023-10 – 2024-07)
- Oversaw daily operations to ensure exceptional customer service and efficient workflow.
- Implemented process improvements that enhanced team productivity and service quality.
- Trained and mentored staff on operational procedures and best practices.
- Managed inventory levels, ensuring product availability while minimizing waste.
- Developed staff schedules to optimize labor costs without compromising service standards.
- Conducted regular performance evaluations to foster employee development and accountability.
- Analyzed sales data to identify trends and adjust operational strategies accordingly.
- Increased sales by 30% with special displays and promotions.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Facilitated open communication channels between staff members and upper management by conducting regular team meetings, fostering transparency in decision-making processes.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
- Ensured compliance with all company policies, procedures, and safety regulations to maintain a secure working environment.
- Led training sessions for staff members on new product offerings, operational procedures, and customer service techniques to ensure the highest level of performance in every aspect of the business.
- Managed customer inquiries and resolved issues in a timely manner
- Ensured accurate cash handling and balancing to maintain financial integrity.
- Performed data entry tasks to maintain up-to-date records.
- Coordinated weekly marketing activities aimed at increasing customer engagement.
- Verified checks for cashing to prevent fraudulent transactions.
- Managed applications for title, payday, and installment loans to facilitate financing.
- Facilitated MoneyGram wire transfers to ensure timely delivery of funds.
- Managed the issuance of MoneyGram money orders to assist customers.
- Managed customer inquiries and resolved issues, enhancing customer satisfaction
- Handled customer complaints and provided effective solutions, reducing escalation rates
- Wire transfers (MoneyGram)
- Money orders (MoneyGram)
- Exceeded sales targets through upselling and cross-selling strategies, contributing to revenue growth
Assistant Store Manager at Quick Quack Car Wash (2022-04 – 2023-04)
- Assist Store Leader with hiring, sales training and supervised a team of sales associates to meet and exceed sales goals.
- Supported Store Leader in hiring and training sales associates, supervising team to achieve and surpass sales goals.
- Implemented merchandising strategies and assisted in analyzing sales data to drive business growth.
- Promoted and upsold products and services to customers to increase revenue and sales.
- Created schedules, conducted performance reviews, and resolved customer complaints.
- Implemented merchandising strategies and analyzed sales data to identify opportunities for business growth.
- Properly use sales pitch when interacting with all customers.
- Promoted and upsold products and services to enhance customer experience and drive revenue growth.
- Assisted with additional responsibilities to ensure smooth workflow.
Front Office Receptionist at Motel 6 (2020-01 – 2022-01)
- Managed busy phone lines, scheduled reservations, and responded to inquiries to ensure seamless communication.
- Greeted and directed visitors with professionalism and provided exceptional customer service.
- Handled administrative tasks, including filing, organizing documents, and maintaining office supplies to streamline operations.
- Addressed conflicts promptly to maintain a positive environment.
- Checked cash registers to confirm accurate cash balance after transactions.
- Conducted routine maintenance and cleaning to ensure a safe environment.
- Facilitated customer arrivals and departures smoothly for a positive experience.
- Monitored property conditions regularly to address issues promptly.
Cashier at Whataburger (2018-02 – 2019-01)
- Engaged with customers to create a friendly shopping environment.
- Managed cash register and processed transactions accurately, ensuring smooth customer transactions.
- Provided exceptional customer service, addressing and resolving issues or complaints to enhance customer satisfaction.
- Maintained cleanliness and organization of checkout area, contributing to a positive shopping environment.
- Assisted with stocking and organizing merchandise on shelves.
