Strategic HR & People Operations Leader
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Strategic People Operations and HR Business Partner leader specializing in workforce strategy, engagement, and performance — driving measurable results through data-driven, people-centered leadership.
Strategic HR and People Operations leader with 10+ years of experience driving workforce performance, engagement, and operational excellence across healthcare, contact center, and service environments. Proven in building and scaling high-performing teams, aligning people strategy with business goals, and delivering measurable results — including improving engagement and retention, exceeding service-level targets, and supporting multi-million-dollar operations. Brings a data-driven, people-centered approach grounded in SPHR certification, leadership development, and cross-functional partnership to strengthen culture, optimize talent, and enable organizational growth.
Bachelor of Social Work (BSW) from the University of Alabama at Birmingham, providing a strong foundation in human behavior, organizational dynamics, ethics, and workforce advocacy—complemented by advanced professional certifications including SPHR, National Board-Certified Health & Wellness Coach, and Certified Professional Patient Navigator to support strategic HR leadership, performance improvement, and employee engagement
