Independent Contractor - Liveops, Inc. - Madison, AL
(2023-08 - 2026-08)
- By implementing best practices and using critical thinking skills to find the best solutions, I was able to handle all issues with relative ease.
- Compiled current business intelligence data into reports and polished presentations, highlighting findings and making recommendations for improvements.
- Interacted with employees in order to demonstrate high standards and effectively resolve issues.
- Answered an average of 50 calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.
Remote Customer Service Agent - Academy Sports + Outdoors - Madison, AL
(2024-09 - 2024-12)
- Responded to over 50 customer service inquiries daily.
- Focused on priority-level queries.
- Created a customer response action plan.
- Increased repeat purchases.
- Improved customer satisfaction.
Front End Associate - Walmart Supercenter - Madison, AL
(2023-09 - 2023-12)
- Greeted customers and assisted them in finding items.
- Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
- Greeted and engaged customers while also assisting them in finding or retrieving merchandise.
- Was in charge of answering customer questions about merchandise and pricing.
Leasing Consultant - Mixon Enterprises - Hoover, AL
(2022-06 - 2023-09)
- Collected rent and kept track of resident payments and information in Yardi.
- Kept meticulous records of all communications with and from tenants.
- Escalated critical issues to the property manager to ensure that they were resolved as soon as possible.
- Received rent payments and used Yardi to keep track of them.
- Communicated with tenants and property owners about expectations, paperwork, payments, and other logistics.
- Gave prospective tenants a tour of the property and provided them with a wealth of information about its key features.
- Showed them around properties, highlighting features and redirecting concerns to pique tenants' interest.
- Hired maintenance workers based on tenant requests and emergencies, and I acted quickly to keep tenants happy.
- Kept meticulous, accurate, and compliant property records for internal and regulatory audits.
Customer Service Representative - Everise - Selma, AL
(2022-01 - 2022-06)
- Kept accurate and current customer account data with manual form processing and digital information updates.
- Provided a superior customer experience in order to build a loyal customer base.
- Answered customer calls promptly to avoid long wait times on hold.
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.
- Looked at account and service histories to see if there were any patterns, and then used the information to prevent future problems.
- Keep track of finances by processing customer adjustments.
- Assisted in technical troubleshooting with Field and customers.
- Used Customer Database software to enter information from customer calls and onsite service visits into the company's system.
- Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
- Setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations were all things I helped customers with.
Cashier/Customer Service Representative - The Retreat - Selma, Alabama
(2018-01 - 2022-01)
- Bagged and wrapped goods sold to customers safely and carefully to prevent damage.
- Collected cash, checks, and credit card payments to process transactions.
- Was in charge of organizing, stocking, and selling valuable merchandise.
- Scanned barcodes to process sales and share pricing information with customers.
- Worked at the register, totaling sales, collecting payments, and printing receipts.
- Increased customer satisfaction by assisting customers with purchase completion, item location, and reward program enrollment.
- Keep track of customer interactions and transactions, including inquiries, complaints, and comments, as well as actions taken.
- Kept track of everything.
- Keep track of finances by processing customer adjustments.
- Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes.
- Created, updated, and organized POS Square Payment databases to handle customer and data.
- Entered customer interaction details into CRM to track requests, document problems, and record solutions offered.
