Systems Engineer - Metrolina Greenhouses - Huntersville, NC
(2023-05)
- AI Integration & Copilot Deployment: Architect, deploy, and manage Microsoft Copilot across the enterprise, configuring secure data boundaries, identity access policies, and driving AI adoption to automate business workflows and enhance end-user productivity.
- Automation & Data Management: Develop and maintain advanced PowerShell and Azure PowerShell (Az) scripts to automate complex operational workflows, system health checks, and data compliance reporting utilizing REST APIs.
- Enterprise Identity & Data Governance: Manage identity, access, and endpoint platforms across the Microsoft ecosystem (Entra ID, Intune, M365). Enforce strict Role-Based Access Control (RBAC) and zero-trust data governance to ensure secure data processing and AI implementations.
- Infrastructure & System Administration: Maintain and optimize a 105-server hybrid enterprise data environment (Azure and VMware ESXi), troubleshooting highly complex technical issues, executing legacy Server OS migrations, and acting as an escalation point for cross-functional teams.
- Endpoint Management & Cloud Security: Lead comprehensive device management utilizing Microsoft Intune and EMS Cloud. Architect advanced Intune configuration profiles and enforce zero-trust security postures to significantly improve the enterprise Azure Secure Score.
A.I. QA Specialist / Systems Support - Sandstar A.I Retail Technology - Charlotte, NC
(2022-05 - 2023-05)
- AI Data Modeling & Analytics: Designed and deployed predictive models using machine learning algorithms, utilizing feature selection and randomized sampling for trend analysis and actionable business insights.
- Python Automation: Developed and utilized Python scripts to automate data pipelines, perform system health checks, and streamline data modeling workflows for retail technology applications.
- Quality Assurance & Data Integrity: Tested and validated AI-driven retail endpoints, ensuring high data quality, integrity, and accurate update deployments for autonomous checkout systems.
- Edge Endpoint Deployment: Supported the development, testing, and digitized deployment of over 100 client products for smart kiosks and AI-powered edge devices.
IT Field Engineer - Helion Technology - Baltimore, MD
(2022-02 - 2022-05)
- On-Site Infrastructure Upgrades: Executed physical site surveys and hands-on hardware migrations, collaborating directly with vendors to deploy network equipment across distributed environments.
- Hands-On Escalation Support: Provided proactive, on-site resolution for complex hardware and networking issues, bridging the gap between physical IT infrastructure and end-user functionality.
Tier II Support / Field Engineer - Seedspark - Charlotte, NC
(2020-05 - 2022-02)
- Award-Winning Performance: Formally recognized and awarded by company leadership for technical excellence, outstanding client support, and rapid resolution of critical infrastructure issues.
- Hardware & Network Provisioning: Physically installed, configured, and secured network hardware (switches, routers, WAPs) and employee workstations, providing hands-on remediation for infrastructure vulnerabilities.
- Mobile Device Management (MDM): Implemented mobile device configurations and supported on-premise SMB technology upgrades across client sites.
Systems Analyst - Otto USA Environmental - Charlotte, NC
(2019-05 - 2020-05)
- Performed system analysis, documentation, and testing for major platform transitions, identifying and resolving network bottlenecks.
- Provided comprehensive client support, maximizing system availability through the development of contingency plans and proactive technology adoption.
IT Support Specialist Tier 2 - CompuCom - Fort Mill, SC
(2018-11 - 2019-05)
- Troubleshot complex hardware and software issues, providing root cause analysis (RCA) for end-users across ERP, VPN, Citrix, and MDM applications.
Systems Monitor Engineer - Finiti FPS - Columbia, MD
(2012-12 - 2013-04)
