Barista at Starbucks (2024-10 – 2025-03)
- Made drinks
- Memorized over 50 menu items to create customized beverages for 200+ customers a day
- Built rapport with new and returning customers to promote the company's missions and values
- Optimized workflow by maintaining a clean space
- Performed complete inventory checks of stocks and supplies at directed intervals
- Defused volatile customer interactions calmly and courteously while upholding company policy
- Assisted training new hires on menu items computer systems, company standards, and customer service expectations
- Accurately managed cash flow operations totaling 1,000-4,000 per shift
- Collaborated with 4-10 employees each shift to strategize and excite exceeding company performance metrics
Commercial Driver at Autozone (2025-03 – 2025-11)
- Operate the company-provided delivery vehicle safely and legally, following all traffic laws and using defensive driving techniques
- Follow all company and fleet policies, including the use of Personal Protective Equipment (PPE) to ensure a safe working environment
- Avoid suspicious situations by parking in well-lit areas, locking the vehicle, and being aware of surroundings. Do not deliver to unsecured or vacant locations
- Serve as a brand ambassador for AutoZone, providing "WOW! Customer Service" during all interactions with commercial clients and in-store customers
- Pick up orders from the store and verify the contents for accuracy before leaving
- Plan and manage daily delivery routes to meet time-sensitive demands, utilizing systems and apps to navigate efficiently
- Properly load the delivery vehicle, ensuring parts are secure for transit, and unload them safely upon arrival
- Responsibly pick up returned parts, including "cores," which are old parts that are recycled for credit
- Maintain detailed delivery logs and process transactions correctly, including handling cash and charge payments
- When not on a delivery, assist customers inside the store, demonstrating basic knowledge of automotive parts and products
- Work with store teams to quickly resolve any delivery issues, such as incorrect orders or delays
Inbound Expert at Target (2025-03 – 2025-09)
- Conducted regular inventory checks, tracked stock levels, and processed defective merchandise
- Stocked shelves accurately and efficiently, ensuring products were in their correct locations and the sales floor was well-stocked
- Unloaded trucks, sorted merchandise from incoming shipments, and moved products to the stockroom or sales floor
- Assisted guests with locating products and answering questions, even while performing other tasks, creating a welcoming experience
