E E (smithledge)

Barista at Starbucks (2024-10 – 2025-03)

Made drinks
Memorized over 50 menu items to create customized beverages for 200+ customers a day
Built rapport with new and returning customers to promote the company's missions and values
Optimized workflow by maintaining a clean space
Performed complete inventory checks of stocks and supplies at directed intervals
Defused volatile customer interactions calmly and courteously while upholding company policy
Assisted training new hires on menu items computer systems, company standards, and customer service expectations
Accurately managed cash flow operations totaling 1,000-4,000 per shift
Collaborated with 4-10 employees each shift to strategize and excite exceeding company performance metrics

Commercial Driver at Autozone (2025-03 – 2025-11)

Operate the company-provided delivery vehicle safely and legally, following all traffic laws and using defensive driving techniques
Follow all company and fleet policies, including the use of Personal Protective Equipment (PPE) to ensure a safe working environment
Avoid suspicious situations by parking in well-lit areas, locking the vehicle, and being aware of surroundings. Do not deliver to unsecured or vacant locations
Serve as a brand ambassador for AutoZone, providing "WOW! Customer Service" during all interactions with commercial clients and in-store customers
Pick up orders from the store and verify the contents for accuracy before leaving
Plan and manage daily delivery routes to meet time-sensitive demands, utilizing systems and apps to navigate efficiently
Properly load the delivery vehicle, ensuring parts are secure for transit, and unload them safely upon arrival
Responsibly pick up returned parts, including "cores," which are old parts that are recycled for credit
Maintain detailed delivery logs and process transactions correctly, including handling cash and charge payments
When not on a delivery, assist customers inside the store, demonstrating basic knowledge of automotive parts and products
Work with store teams to quickly resolve any delivery issues, such as incorrect orders or delays

Inbound Expert at Target (2025-03 – 2025-09)

Conducted regular inventory checks, tracked stock levels, and processed defective merchandise
Stocked shelves accurately and efficiently, ensuring products were in their correct locations and the sales floor was well-stocked
Unloaded trucks, sorted merchandise from incoming shipments, and moved products to the stockroom or sales floor
Assisted guests with locating products and answering questions, even while performing other tasks, creating a welcoming experience

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