E Powell

Dependable customer service professional with over a decade of experience assisting diverse clients, resolving issues, and maintaining calm, professional communication. Skilled in transportation services, peer support, and technical troubleshooting. Known for patience, clear communication, and helping people feel supported. Seeking to bring strong service, problem-solving, and tech skills to the workforce.

Independent Contractor (Rideshare Driver) at Uber Technologies, Inc. (2015-07 – 2025-10)

Provided safe, reliable transportation services across Northern Virginia and the DC metro area with strong customer service and route optimization.

• Provided safe, reliable transportation across Northern VA and the DC metro area.
• Delivered strong customer service through professionalism, patience, and clear communication.
• Used GPS and mobile apps to optimize routes and meet time-sensitive needs.
• Maintained high satisfaction ratings through consistent, courteous service.

Peer Facilitator / Driver at Consumer Wellness Center (2009-11 – 2016-11)

Provided transportation and peer support for individuals in mental health recovery, supporting one-on-one and group settings with resource access and coping strategies.

• Transported peers between shelters, the center, and recreational activities.
• Supported individuals in one-on-one and group settings during mental-health recovery.
• Helped peers identify needs, access resources, and build coping strategies.
• Fostered a respectful, supportive environment focused on stability and growth.

Certificate in IT Support (A+ Certified) – Career Technical Institute (2009-01 – 2010-01)

Computer Programming (C+, Visual Basic, Microsoft Office) – Minneapolis Community & Technical College (1993-01 – 1994-01)

Certificate in Office Occupations – Hubert H. Humphrey Job Corps Center (1991-01 – 1993-01)

Diploma – Niles Senior High School (1987-01 – 1991-01)