Earl Clayton

Customer-focused professional with 3+ years of experience supporting customers and guests in fast-paced service environments. Experienced in phone communication, appointment scheduling, front-desk operations, customer issue resolution, transactions, record accuracy, and multitasking. Known for professional communication, patience, organization, and adapting quickly to new systems. Seeking a full-time remote customer service or customer support position.

Retail Advisor | Front Desk Support at Aveda Institute (2025-11 – Present)

• Provide professional customer and student support at the front desk in a busy service environment.
• Manage check-ins, check-outs, appointment flow, and customer questions accurately.
• Answer and route phone calls while providing clear and accurate service information.
• Maintain organized client records and support daily front-desk accuracy.
• Recommend products and support retail sales while maintaining a customer-first experience.

Member Specialist | Sales Associate at Sam's Club (2024-08 – Present)

• Assist members with transactions, memberships, questions, and customer concerns.
• Process POS transactions, cash, and digital payments accurately.
• Resolve customer concerns professionally and support daily operations through multitasking.

Front Desk Associate at Holiday Inn (2024-07 – Present)

• Manage guest check-ins and check-outs while providing professional customer service.
• Address guest inquiries and coordinate with internal departments to resolve requests.

Customer Service Associate at Wawa (2024-05 – 2024-12)

• Delivered fast, friendly customer service in a high-volume environment.
• Processed transactions accurately and supported daily store operations.

Sales & Marketing Representative at Prime Marketing LLC (2023-10 – 2024-03)

• Generated over $100,000 in revenue by converting leads into sales.
• Booked and managed appointments through inbound and outbound calls.
• Provided professional customer support across multiple communication channels.

Sales Consultant at Orlando Furniture Expo (2022-11 – 2023-07)

• Assisted customers with product selection and sales transactions.
• Supported merchandising and promotional efforts.

High School Diploma – Workforce Advantage Academy Charter School (2022)