Earl Forrest, Jr

Results-driven Community Manager and Real Estate Advisor with experience managing a 212-unit mixed-income community and supporting leasing across portfolios up to 432 units. Proven ability to increase occupancy, reduce delinquency, and implement structured systems that improve operational efficiency and team performance. Experienced in affordable housing compliance, including Low-Income Housing Tax Credit regulations, with a focus on rebuilding files, ensuring documentation accuracy, and preparing for inspections.

Proficient in Yardi, Funnel, and Entrata, with a strong track record of managing leasing pipelines and enhancing conversion from prospect to resident.

Community Manager at Nexus Management (2026-02 – Present)

• Led daily operations of a 212-unit mixed-income community, focusing on increasing occupancy and reducing delinquency.
• Managed an on-site team, enhancing efficiency and alignment through daily huddles and performance accountability systems.
• Developed standardized leasing workflows to streamline lead management, application processing, and move-in procedures.
• Coordinated with third-party vendors and screening teams to ensure accurate documentation and seamless applicant-to-resident conversion.
• Organized compliance recovery efforts, reconstructing resident files and ensuring adherence to LIHTC and fair housing requirements.
• Analyzed property performance metrics, implementing strategies to improve leasing conversion rates and financial performance.
• Enhanced resident experience by addressing service concerns and establishing consistent service standards.
• Collaborated with regional leadership to align on ownership goals and operational priorities, providing regular updates and action plans.

Real Estate Agent at Swell Realty Co (2026-02 – Present)

• Conduct client consultations to assess needs, preferences, and financial considerations, ensuring tailored guidance throughout the buying and selling process.
• Develop and implement marketing strategies for property listings, enhancing visibility and attracting potential buyers.
• Negotiate and close real estate transactions, securing favorable terms and ensuring compliance with legal requirements.
• Cultivate and maintain strong client relationships, expanding the client base through effective networking and staying informed on market trends.

Leasing Consultant at BH Management Services (2024-11 – 2026-02)

• Oversee leasing operations by managing lead generation, conducting property showings, and preparing leases while ensuring adherence to Fair Housing laws.
• Maintain a high closing ratio and strong customer satisfaction through exceptional service, follow-up, and collaboration with maintenance and management teams for unit inspections and service requests.
• Utilize Yardi Voyager, RentCafe, and online platforms for efficient lead tracking, application processing, and digital marketing, while conducting market research to optimize pricing strategies.

Realtor/Operations Manager at eXp Realty (2021-07 – 2026-02)

• Conduct client consultations to assess needs, preferences, and financial considerations, ensuring tailored guidance throughout the buying and selling process.
• Develop and implement marketing strategies for property listings, enhancing visibility and attracting potential buyers.
• Negotiate and close real estate transactions, securing favorable terms and ensuring compliance with legal requirements.
• Cultivate and maintain strong client relationships, expanding the client base through effective networking and staying informed on market trends.

Customer Support Rep at Liebherr (2020-12 – 2022-07)

• Managed customer inquiries related to parts, ensuring a high level of service for both internal and external stakeholders.
• Processed sales and return orders through ERP systems, including Baan, Lidos, and Parts 24, enhancing operational efficiency.
• Coordinated with purchasing and logistics teams to expedite and track backorders, effectively communicating shipment timelines to dealers.

Fiber Optic Support Analyst at Verizon FIOS (2013-08 – 2018-10)

• Led a team of 16 support analysts, overseeing daily operations and ensuring adherence to service quality standards.
• Managed inbound customer inquiries and provided technical support for service activation, troubleshooting, and hardware configuration.
• Coordinated with field technicians to dispatch service orders and ensured timely resolution through effective negotiation and scheduling.

Associates Degree in Computer Science - Wireless Comm. – ECPI University (2006)

Real Estate Salesperson in Real Estate – Alpha College of Real Estate (2005)

20 Hour SAFE Comp in Mortgage Loan Origination (2025)