Eben William Engelbrecht

Executive leader and strategic innovator of cross-industry experience in aviation, insurance, retail, and business solutions. Proven track record in driving operational excellence, stakeholder alignment, and team performance. Preparing for senior leadership and board-level opportunities with immediate availability.

Contact Centre Manager - IGT - Cape Flats, South Africa

(2024-01 - 2025-12)

• Lead operations for international airline campaign
• Drive performance metrics, compliance, and customer satisfaction
• Align teams with strategic goals and stakeholder expectations

Team Leader - Capita - Cape Flats, South Africa

(2022-06 - 2023-12)

• Managed frontline teams in high-pressure aviation environment
• Delivered consistent service excellence and operational improvements

Collections Agent - Munnik Basson Dagama - Cape Flats, South Africa

(2015-01 - 2019-12)

Oversaw debt recovery processes with compliance focus.

Reception Administrator - Medscheme - Cape Flats, South Africa

(2011-01 - 2014-12)

Coordinated client services and administrative workflows.

Membership Clerk - Metropolitan Health Corporate - Cape Flats, South Africa

(2009-01 - 2011-12)

Supported membership administration and client onboarding.

National Diploma - Administration Management - Seta Fet (2019)

National Senior Certificate - Matric - Rocklands High School (1997)