Call Center Representative at Global Contact Services-Acess A Ride (2023-10 – 2026-05)
- responsible for answering customer calls
- addressing inquiries, resolving complaints
- providing accurate information about services and processing trips
- Professionally receiving incoming calls from customers and identifying their needs
- Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
Pharmacy tech (overnight) at CAPSULE PHARMACY (2022-07 – 2022-10)
- Restock storage area, Replenishing items on the shelves
- Receives written prescription or refill requests and verify that information is complete and accurate.
- Established or maintained patient profiles, including lists of medications taken by individual patients.
- Maintained proper storage and security conditions for drugs
- Maintains sterility of work areas and utensils
- Packed and prepared patient's medications
Freight Team Member (overnight)/ Cashier (day time) at Family Dollar (2021-06 – 2022-08)
- Moved freight, stock, or other materials to and from storage or production areas, loading docks, delivery vehicles, ships, or containers.
- Provided on the job training to lower-level employees and resolves problems utilizing knowledge of shipping/receiving/stock operations.
- Operated material handling equipment such as pallet jacks, hand trucks or dollies to move stock or reorganize storage.
- Read work orders or receive oral instructions to determine work assignments or material or equipment needs.
- Attached identifying tags to containers or mark them with identifying information.
- Recorded numbers of units handled or moved, using daily production sheets or work tickets.
- Manage transactions with customers using cash registers
- Scan goods and ensure pricing is accurate
- Collect payments whether in cash or credit
- Issue receipts, refunds, change or tickets
- Redeem stamps and coupons
- Cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving the store
- Maintain clean and tidy checkout areas
- Track transactions on balance sheets and report any discrepancies
- Bag, box or gift-wrap packages
- Handle merchandise returns and exchanges
Medical Assistant at PBGS Surgical Center (2017-06 – 2017-09)
- Scheduled appointments, and maintained and updated appointment calendars
- Health Insurance Claims processing
- Provided information about establishment such as location of departments or offices, employees within the organization, or services provided and drew blood
- Assisted surgeon in operating room with clerical procedures
Medical Assistant at Advanced Holistic Group (2016-12 – 2017-05)
Medical Assistant at Dr. Rau (2015-03 – 2015-07)
- Scheduled appointments, maintained and updated appointment calendars,
- Health Insurance Claims processing
- Provided information about establishment such as location of departments or offices, employees within the organization, or services provided
- Drew blood and took vital tests
Human Resources at Brooklyn Central Library (2013 – 2014)
- Created and maintained database records in QuickBooks
- Planned and organized meetings and events
- Maintained weekly schedules for employees
- Handled and screened phone calls and mail
Passenger Service Agent/ramp agent at Triangle Services/ Air Berlin (2012 – 2013)
- Greeted and checked passenger documentation
- Checked passengers in using a computer based system
- Issued boarding passes and baggage labels
- Processed passengers at boarding gate, arrivals and departures
- Supervised luggage entering and exiting aircraft
- Kept track of plane land and take off
- Operated the jet bridge
- Assist with lost baggage
Pharmacy Cashier at Stat RX Pharmacy (2011 – 2012)
- Performed patient intake
- Restocked shelves
- worked the register
