Advancement Seeking
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Hello,
looking for promotion.
As a seasoned professional with eight years of experience providing medical support, coupled with academic credentials in Human Services and Human Resources Management, I bring a unique blend of skills and expertise that are well-suited for a challenging position in the healthcare industry. My professional journey has equipped me with a robust understanding of healthcare procedures, protocols, and administration, along with a strong command over Human Resources Management and employee relations. I am adept at leveraging my expertise in these areas to foster improved healthcare delivery, enhance team performance, and promote a positive work environment.
Areas of expertise include:
Advanced Medical Support Primary Care/Pulmonary and Cardiology | 08/2015 – Present
Salary- $51,471.GS-6 Step 6
Hours per week: 40 hrs.
Address: 110 NNPTC CLINIC Goose Creek, SC 29445
Plans, coordinates, administers, and implements training events, training programs and curricula to improve employee performance service wide for a diverse student population.Creates innovative training and career development methods/products/services in areas where traditional methods have been ineffective or are not applicable. Stays current with state-of-the-art developments, trends, and outlooks in adult learning. Collaborates with stakeholders at all levels to execute training plans.
Plans, develops, schedules, coordinates, and analyzes training events, programs, and curricula using the appropriate systems/technologies to ensure successful learning and data to support successful future events, programs, and curricula.
Provides comprehensive classification and position management products including assistance with organizational charts, workforce planning projections, organizational realignments, and redesigns. Performs a variety of analytical work to determine appropriate pay system, occupational grouping, title, and grade of positions. Makes related position classification determinations such as exemptions from the Fair Labor Standards Act (FLSA), requirements for filing of financial disclosure documents, bargaining unit status.
Conducts position reviews and desk audits of positions and prepares detailed reports of findings.
As an Advanced Medical Support Assistant, I review 50% of the work for all areas of HR including Staffing, ER/LR, Benefits. Interpret federal staffing and placement laws/policies. Assist in standard operating procedure (SOP) development.
Conduct thorough review on personnel actions assigned to ensure actions adhere with all regulatory and legal requirements. Ensure data in each record has been captured accurately from nature of action, personnel information, and position record. Review employees' electronic official personnel file (eOPF) to verify legality and accuracy of processed actions.
Generate 50% queries and reports from various computer systems as needed to retrieve information for data verification. Resolves issues through DCIPS and REMEDY systems. Develop 25% reporting procedures, trends analysis, and other measurements in various points of the HR process to identify areas of improvement.
Provides advice and guidance from the interpretation and application of laws, regulations, policies, and practices for a variety of HR functions.
As an Advanced Medical Support Diversity Manager, I collect and analyze human capital data and statistics from multiple sources. This involves gathering information on employee demographics, such as age, gender, race, ethnicity, and disability status. By meticulously examining this data, I gain valuable insights into the composition of our workforce and identify any potential disparities or underrepresentation.
I quantify my findings by compiling comprehensive reports and presenting them to senior management, allowing them to make informed decisions regarding diversity and inclusion initiatives.
Lastly in this role I, lead team meetings and spearhead strategies to improve workflows, patient flow, patient care, and the revenue process; thereby improving patient population outcome metrics. Partner with the Leadership Team in developing, measuring, and assessing wellness programs, career pathing, and succession planning program goals, including identifying benchmarks, and developing and tracking program metrics for employees covered under executive and non-executive career field systems. Conduct quarterly supervisory and staff trainings on management strategies, interpersonal skills, diversity sensitivity, and career development.
Present briefings and training sessions to management on various Labor/Management Employee Relation topics, including performance appraisals and disciplinary actions. Draft responses to grievances, unfair labor practice charges, contract interpretations, and bargaining proposals on behalf of management. Conduct fact findings, audits, and inquiries to gather relevant information in employee relations cases.
Career Advisor Office | 8/2014-6/2015
Salary: $16.50/hr. paid biweekly
Hours per week: 40 hrs.
Address: 4060 West Wildcat Blvd. Charleston, SC 29414
As a Career Advisor Officer, I introduced career pathing using data-driven initiatives, diversity, and participant engagement scores to proactively retain participants; increased the retention rate by 35%. Led mock phone, virtual, and in person interviews with participants to prepare them for upcoming interviews for jobs and internships. Increased enrollment and student engagement through sponsored recruiting events, creative student registration activities, resume writing workshops, career fairs, speaking at industry conferences, and student success informational sessions.
Diversified communication to clients about workforce development events, partnership opportunities via email, private Face Book group, and text message alerts to accommodate various demographics within the community. Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs. Monitored student's job locations for the purpose of ensuring compliance with pertinent child labor laws, insurance guidelines.
Department of Disabilities and Special Needs (DDSN)Coastal Center
Activity Coordinator | 12/2009-8/2014
Salary: $26,000/yr.
Hours per week: 40 hrs.
Address: 9995 Miles Jamison Rd, Summerville, SC 29485
As an Activity Coordinator I coordinated engaging resident and daily living skills activities for over 20 children in the center; increased resident engagement by 45%. Ensured compliance with site procedures, management policies, HIPAA, OSHA regulations, and reporting requirements such as staff notes, incident reports, injury reports, and shift observations. Programmed community events and partnered with educational social service organizations in the Summerville area; creating opportunities for partnerships to assist with career fairs, on the job training workshops, and internship programs.
Responded to reports of child neglect and child abuse, referring to the proper authorities when applicable. Drove 60% improvement in staff schedule adherence, compliance with safety and security policies, and effective workforce planning; achieved 30% success rate of overall performance goals.
Dec 2023| Master of Business Administration: Human Resources Management and Services, Trident University International
5757 Plaza Dr Ste 100, Cypress, CA 90630
Dec 2011| Bachelor of Science: Human Service, Springfield College, Alden St, Springfield, MA
Microsoft Office Suite (PowerPoint, WORD, Excel, Outlook, Teams), Zoom
V07- HR ER/LR Alert- HR training
Managing Projects in Human Resources Training and Development
Alert-HR Administration
USA Staffing: VA Temporary Standard License.
Professional in Human Resources Tools and Processes
HR Smart: Employee Relations/Labor Relations Personnel Actions (WBT)
VACO ER/LR Training (Alert HR)
Alert-HR Q&A Session
Organization Intelligence: A guide to Understanding the Business of Your Organization for HR, Training, and Performance Consulting
VHA HR Recruitment & Retention Training
TCF Trainee Program Rotation-ER/LR
New Interface and features in Alert-HRV10.5
Business Analysis & Process Management
