Ebrahim Jassat

Dedicated customer service and operations professional with 28+ years of experience in retail, inventory management, customer relations, and workplace safety. Proven track record of delivering exceptional customer service, maintaining operational efficiency, and supporting team success in fast-paced environments. Recent aviation ground operations experience includes aircraft servicing, baggage handling, and safety compliance. Known for reliability, attention to detail, and a strong work ethic.

Ramp Agent - Alliance Ground International - Orlando, FL

(2025-09 - 2026-05)

• Marshalled aircraft safely to and from gates while adhering to FAA and company safety procedures.
• Loaded and unloaded passenger baggage, cargo, and freight while maintaining accurate weight distribution.
• Operated ground service equipment including baggage tugs, conveyor belts, and pushback tractors.
• Conducted aircraft inspections, security checks, and foreign object debris (FOD) removal to ensure safe operations.
• Cleaned and serviced aircraft interiors, restocked supplies, and maintained sanitation standards.

Seafood Clerk - Publix Super Markets - Orlando, FL

(2011-03 - 2025-07)

• Delivered exceptional customer service by assisting customers with seafood selections, special orders, and product recommendations.
• Maintained food safety, sanitation, and quality standards in compliance with company and health regulations.
• Prepared, labeled, displayed, and rotated seafood products to maximize freshness and presentation.
• Collaborated with team members to support department efficiency and customer satisfaction.

Produce Clerk - Publix Super Markets - Orlando, FL

(2008-09 - 2011-03)

• Stocked, rotated, and organized produce displays to maintain product quality and visual appeal.
• Assisted customers with product selection and inquiries while providing outstanding service.
• Monitored inventory levels and maintained a clean, safe, and organized work environment.

Grocery Clerk - Publix Super Markets - Kissimmee, FL

(1998-07 - 2008-09)

• Stocked merchandise, maintained displays, and ensured shelves remained organized and fully replenished.
• Assisted customers with product location, recommendations, and general store inquiries.
• Supported daily store operations through inventory management, stock rotation, and equipment operation.

Coursework toward Bachelor of Science - Computer Information Systems - DeVry University – Orlando, FL

GED Certificate - Mid Florida Tech – Orlando, FL