Epic ATE Support - CLINDOC/Willow - Henry Ford Health - Michigan
(2026-06)
Provided dedicated At-the-Elbow (ATE) elbow support to multidisciplinary clinical teams during a major Epic Inpatient Go-Live, ensuring minimal disruption to patient care and operational workflows. Specialized in Willow (Inpatient Pharmacy) workflows, assisting pharmacists and technicians with medication order validation, dispensing queues, verification, and automated dispensing cabinet (ADC) integration.
Supported
ClinDoc workflows in the Respiratory Therapy department, guiding therapists through complex documentation, mechanical ventilator flowsheet tracking, treatment charting, and care plans. Facilitated real-time troubleshooting and issue resolution, effectively bridging communication gaps between frontline clinicians and the command center to rapidly escalate and resolve critical system tickets. Delivered just-in-time training and personalization labs, helping users configure preference lists, SmartPhrases, and speed buttons to optimize their daily efficiency.
Epic ATE Support - CLINDOC - Northwell Health - New York
(2025-11)
- Participated and professionally assisted and supported providers to ensure a successful Go-Live.
- Provided ATE support to Physicians, Nurses, Techs and floor staff.
- Assisted end users to better understand operational needs, validates workflows, participated in builds/configuration based on the foundation of epic system
- Assisted Physicians and Nurses in documenting hyperspace encounters and setting up end-users In Basket pools and Smart text.
- Customization of templates, Customization of reports, Preference list and Orders, as well as assisted Physicians in setting up "my patient list."
- Provided Support to Physicians to document in notes and building smart phrases.
- Engaged End Users with the use of documenting their vitals problem list, allergies (MAR, Flowsheet, Synopsis, Admission, Discharge, Inbasket, etc)
- Escalated issues to the as the need arise and trained doctors with navigating their visit navigator as well-trained doctors with using their Order sets.
- Escalated technical issues to the command center and following to complete.
Epic ATE Support - Inpatient/CLINDOC/Orders - UPMC Health - Philadelphia
(2025-10 - 2025-10)
- Supported providers, nurses, and ancillary staff during Go-Live to ensure a smooth transition.
- Delivered ATE support across ClinDoc, Orders, and Inpatient workflows.
- Guided end users on workflow optimization, documentation, and navigation in Hyperspace.
- Assisted providers with In Basket setup, SmartTexts, SmartPhrases, preference lists, and patient lists.
- Supported customization of templates, reports, and order workflows.
- Trained end users on documenting vitals, problems, allergies, and using key tools (Flowsheets, Synopsis, Admission/Discharge workflows).
- Escalated and tracked technical issues with the command center as needed.
Epic ATE Support - Ambulatory Provider - Orlando Health FMC - Tampa, Florida
(2025-09 - 2025-09)
Assisted Clinicians on the functionality and use of the EPIC EMR program for Ambulatory.
- Trained providers on how to create preference and favorite lists and trained providers and Other End Users on how to navigate LOS and charge captures.
- Trained providers on how to create and modify templates for HPI, progress note, etc.
- Customization of templates, Customization of reports, Preference list and Orders, as well as assisted Physicians in setting up "patient list".
- Escalated technical issues to the command center and following to complete resolution.
- Worked MA and Nurses through immunization and medication administration documentation/Records
- Assisted physicians on how to fill communication tab, use Clinical references, follow up, Additional Charges using Charge Caption and close out visit using the sign encounter.
- Supported In-Basket, the new messaging system to ensure an understanding of how to read lab results, response to lab results, generate letters regarding lab results, and how to send a message to another clinical staff.
Epic ATE Support - CLINDOC - Broward Health - Providence, RI
(2025-08 - 2025-09)
- Participated and professionally assisted and supported providers to ensure a successful Go-Live.
- Provided ATE support to Physicians, Nurses, Techs and floor staff.
- Assisted end users to better understand operational needs, validates workflows, participated in builds/configuration based on the foundation of epic system
- Assisted Physicians and Nurses in documenting hyperspace encounters and setting up end-users In Basket pools and Smart text.
- Customization of templates, Customization of reports, Preference list and Orders, as well as assisted Physicians in setting up "my patient list."
- Provided Support to Physicians to document in notes and building smart phrases.
- Engaged End Users with the use of documenting their vitals problem list, allergies (MAR, Flowsheet, Synopsis, Admission, Discharge, Inbasket, etc)
- Escalated issues to the as the need arise and trained doctors with navigating their visit navigator as well-trained doctors with using their Order sets.
- Escalated technical issues to the command center and following to complete.
Epic ATE Support - Ambulatory & Cadence - Optum Health - New York
(2025-02 - 2025-03)
- Actively participated in and professionally supported a successful Go-Live by assisting providers throughout the transition process.
- Delivered at-the-elbow (ATE) support to Physicians, Nurses, Technicians, and floor staff, ensuring smooth adoption and workflow continuity.
- Aided end users in understanding operational needs and validating workflows; contributed to system builds and configurations aligned with the Epic system foundation.
- Physicians and Nurses in documenting patient encounters within Hyperspace and assisted with the setup of In Basket pools and SmartTexts.
- Customized templates, reports, preference lists, and orders; helped Physicians configure "My Patient List" to streamline clinical workflows.
- Assisted Physicians in documenting notes and building personalized SmartPhrases to enhance documentation efficiency.
- Guided end users in entering vital signs, managing problem lists, recording allergies, and navigating various Epic modules such as MAR, Flowsheets, Synopsis, Admission, Discharge, and In Basket.
- Trained physicians on the use of the Visit Navigator and Order Sets; escalated issues appropriately when necessary.
- Reported and followed up on technical issues by coordinating with the command center to ensure timely resolution.
Epic ATE Support - CLINDOC - Broward Health - South Florida
(2024-11 - 2024-12)
- Participated and professionally assisted and supported providers to ensure a successful Go-Live.
- Provided ATE support to Physicians, Nurses, Techs and floor staff.
- Assisted end users to better understand operational needs, validates workflows, participated in builds/configuration based on the foundation of epic system
- Assisted Physicians and Nurses in documenting hyperspace encounters and setting
