Customer Service Representative (Remote Contract) at Concentrix AARP (2025-08 – 2026-07)
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction in a timely manner.
- Utilized CRM software to track customer interactions and maintain detailed records, improving follow-up and overall service quality.
- Assisted in the on boarding of new customers, guiding them through account setup and enhancing their experience with the platform.
- Managed a high volume of incoming calls and emails while maintaining a response time of under 24 hours.
- Participated in regular training sessions to stay current with product updates and service strategies.
- Engaged in continuous learning and development to refine customer service skills and industry knowledge.
Customer Service Representative (Temporary) at Cadence Bank (2025-04 – 2025-07)
- Provided exceptional customer service to banking clients, addressing inquiries and resolving issues in a timely and professional manner.
- Assisted customers with account transactions - deposits, withdrawals, transfers, and bill payments.
- Developed knowledge of banking products and services to provide customers with options.
- Closely monitored customer accounts for fraudulent activity or suspicious transactions; took immediate action when necessary.
- Collaborated with other departments such as fraud prevention, lending, and operations to resolve complex customer issues.
- Maintained accurate records of all interactions with customers using the bank's CRM system.
- Served as a point of contact for escalated customer complaints or concerns.
Customer Service Representative at Aston Carter for Alabama Power (2023-07 – 2024-05)
- Utilized customer relationship management (CRM) software to track interactions and ensure a seamless customer experience.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly and effectively.
- Managed high-volume customer inquiries while maintaining a positive and professional demeanor.
- Resolved customer complaints with a focus on conflict resolution and maintaining customer loyalty.
- Maintained detailed records of customer interactions in compliance with company policies.
Customer Service Representative (Remote) at Concentrix (Apple) (2022-02 – 2023-02)
Assisted customers with a warm and professional attitude. Assisted customers with questions; listened for needs; offered products to fulfill needs and wants. Processed customer transactions. Listened to customer complaints and identified solutions. Updated customer accounts with addresses, phone numbers, and sales transactions. Assisted with technical support duties.
Administrative Assistant (Temporary) at Environmental Litigation Group (2021-01 – 2022-02)
- Provided administrative support to lawyers and enhanced office effectiveness.
- Handled communication with clients, witnesses etc.
- Conducted investigations and statistical/documentary research; summarized findings in reports.
- Located and developed case relevant information.
- Typed and filed basic legal documents and correspondence.
- Answered and directed phone calls to appropriate recipients.
- Updated and corrected contact lists.
- Monitored the office and individual calendars including scheduling appointments and depositions.
