Ed Trotter
IT OPERATIONS & CYBERSECURITY LEADER
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About
Strategic IT leader with 15+ years of experience managing enterprise infrastructure, cybersecurity initiatives, and large-scale technology operations. Proven ability to lead cross-functional teams, optimize IT systems, and align technology strategies with organizational goals. Experienced in cloud migrations, virtualization, enterprise security, and infrastructure modernization across financial services and higher education environments.
Adept at improving system reliability, reducing operational costs, and delivering scalable, secure technology solutions.
Experience
Operations Manager, Information Technology - ABNB Federal Credit Union - Chesapeake, VA
(2015-09 - 2026-02)
Lead enterprise IT operations supporting financial services infrastructure across 15 corporate and branch locations. Manage IT service delivery, infrastructure reliability, and cybersecurity initiatives while aligning technology solutions with business objectives.
- Direct daily IT operations across 15+ locations ensuring secure and reliable technology services for employees and customers.
- Lead Helpdesk and Desktop Support teams, establishing service metrics and performance standards that improved support efficiency and response times.
- Spearheaded enterprise migrations to VMware, Windows Server platforms, and Office 365, improving infrastructure scalability and strengthening security controls.
- Manage IT operational budget and vendor relationships, reducing technology costs by 15% through contract negotiations and process improvements.
- Developed a cybersecurity and IT training program to increase employee awareness and strengthen organizational security posture.
- Partner with leadership across departments to align IT initiatives with strategic business priorities and regulatory requirements.
Senior Server Engineer - Norfolk State University - Norfolk, VA
(2012-04 - 2015-09)
Managed enterprise server infrastructure supporting more than 10,000 users across the university's academic and administrative systems.
- Administered enterprise server environments delivering high-availability services for mission-critical applications.
- Led university migration to Office 365, including Exchange upgrades and Active Directory improvements to enhance identity management and data security.
- Implemented VMware infrastructure upgrades, reducing server downtime by 25% and improving virtualization resource utilization.
- Collaborated with networking and security teams to enhance system monitoring and improve uptime by 30%.
- Developed project plans and technical documentation to support infrastructure upgrades and system lifecycle management.
Desktop Support Supervisor - Norfolk State University - Norfolk, VA
(2009-11 - 2012-04)
Supervised desktop support operations for campus IT services, supporting faculty, staff, and student technology needs.
- Led campus-wide technology deployment projects and supervised teams of PC technicians performing hardware upgrades and installations.
- Managed Helpdesk operations supporting 1,000+ users, ensuring continuous IT service availability and high customer satisfaction.
- Designed and implemented a technician scheduling system that improved resource utilization by 20%.
Information Technology Specialist I - Norfolk State University - Norfolk, VA
Technical Support Representative Level II - Norfolk State University - Norfolk, VA
Education
Master of Urban Affairs - Public Administration - Norfolk State University
Bachelor of Science - Computer Information Technology - Norfolk State University
