Client Navigator Lv2 - Bellevue Hospital/NYCHHC-Department of Patient Experience - Manhattan, NY
(2024-11)
- Assist patients, visitors and staff to help make their experience at Bellevue positive.
- Greet patients, visitors and staff entering the facility.
- At main points of entry, monitor the entrance and lobby to facilitate customer flow throughout the facility.
- At clinics or over the phone, facilitate patient flow, schedule appointments, and otherwise assist patients and staff.
- Escort visitors and patients when needed.
- Maintain directory of facility, departments, programs, services and local transportation and community services.
- Identify and address patient and visitor concerns over the phone or in person. Report patient and visitor concerns to supervisor and to the appropriate department when they are not immediately resolved.
- Relay information and messages to appropriate personnel.
- Distribute informational material and surveys.
- Activate/deactivate visitor restrictions and follow-up when errors and contradictions are found.
- Record Visitor Restriction/Visitor Exception in EPIC and send interdepartmental email communication.
- Enter data into computer and other systems as needed.
- Performs all other tasks as assigned by a manager or delegate.
- Perform routine training on both information desks regarding HIPAA compliance.
- Assist the coordinating manager or assistant coordinating manager with scheduling
- Delegate task among team members on a daily basis.
- Performs checks to verify the compliance of various daily reports.
Client Navigator Lv2 - Bellevue Hospital/NYCHHC-Office of Patient Relations - Manhattan, NY
(2025-06 - 2025-08)
- Familiarize patients, family members, caregivers and/or visitors with the purpose and policies of the health care setting and the patient representative program.
- Communicate as clearly for both patient and/or family member and the medical provider in both verbal or written form.
- Relay information in an accurate and concise manner and does not omit, change, or add information.
- Assess and monitor patients' understanding of information conveyed.
- Effectively identify potential grievances associated with lack of care, abuse, mistreatment or neglect according to NYCHHC guidelines.
- Record and monitor information according to hospital and department standards.
- Effectively communicate and demonstrate the System's acknowledgement and awareness of diverse health-related needs and concerns to patients, family members, caregivers, staff, and the community.
- Assure appropriate and timely responsiveness of the health care setting in meeting patient needs.
- Adjust to changing situations and work assignments.
- Understand and abide by health center's policies on patient confidentiality, informed consent, non-discrimination and by interpreter's code of ethics and standards of practice.
- Comply with policies and procedures concerning infection control and safety in order to maintain a safe and comfortable environment for patients, visitors, and staff.
- Perform other duties as required.
Shift Lead/ESM/Operations Manager - Duane Reade-Pharmacy and Retail Operations - Woodside, NY
(2023-10 - 2024-10)
- Manage and track store financial performance, cash control, inventory, safety, customer service, and management of entire store staff.
- Support store manager in the execution of all company initiatives regarding training, scheduling, and coaching (disciplinary action) of staff.
- Ensure compliance to applicable labor laws, legal requirements, company policy, and the collective bargaining agreement.
- Prioritize, plan, and coordinate daily work activities for the entire staff using effective time management strategies.
- Ensure digital inventory counts properly reflect product on-hands in both the frontend retail department, as well as the pharmacy department.
- Assist in the pharmacy with the filling and selling of prescription medications, making telephone calls, as well as ordering, receiving, and stocking both controlled and noncontrolled drugs.
Shift Supervisor - CVS Pharmacy - Forest Hills, NY
(2022-03 - 2023-10)
- Led a team of 24 team members, fostering an inclusive work environment, while ensuring coaching and guidance to provide excellent customer service.
- Increased sales by working with management to create effective marketing strategies, cross-selling techniques, and customer engagement initiatives through all channels.
- Followed through with inventory management processes to reduce shrink, while optimizing product turnover.
Cashier/Manager's Assistant - ShopRite Supermarkets - College Point, NY
(2021-01 - 2022-03)
- Operated cash registers, handled cash, credit, and debit card transactions accurately, and provided customers with efficient and friendly service.
- Maintained a clean and organized checkout area, ensuring a pleasant shopping experience for customers.
- Demonstrated strong product knowledge to assist customers with inquiries and recommend additional items
Operations Crew - Oscar's Irrigation, LLC. - Uniondale, NY
(2019-01 - 2021-01)
- Led all aspects of company operations, including sales, project management, and customer relations, ensuring the successful completion of irrigation projects for residential and commercial clients.
- Oversaw a team of 6 employees, providing training, guidance, and performance evaluations to maintain a high level of professionalism and expertise within the workforce.
- Managed project timelines, budgets, and resources efficiently, consistently meeting or exceeding client expectations.
- Maintained relationships with suppliers, negotiated contracts, and managed inventory to ensure a steady supply of quality irrigation products.
