Member Services and Claims Specialist - Liberty Dental Plan
(2023-03 - 2026-03)
- Maintain a quality score of 95% or greater.
- Review and respond to all email communications no later than 24 hours from receipt.
- Conduct inbound and outbound calls and/or campaigns when directed.
- Thoroughly document all customer transactions in host system.
- Adhere to scheduled shifts to ensure optimal phone coverage.
- Ensure compliance to all regulatory guidelines.
- Safeguard and secure all PHI from misuse in strict accordance with LIBERTY's Information Security Policies and Procedures.
- Follow safety guidelines outlined by LIBERTY Dental Plan's Illness and Injury Prevention Program (IIPP)
Aquatics Life Support /Supervisor - Miami Seaquarium
(2022-01 - 2023-03)
- Water quality for all tanks
- Filter cleaning
- Filter backwash
- Refill chlorine barrels
- Use of forklift
- Maintaining optimum water quality and temperatures for sea life
Supervisor/Aquatics Specialist - Petco
(2019-07 - 2022-01)
- Greet customers
- Fulfill phone and online orders
- Process payments
- Opening and closing of registers
- Checking and maintaining water quality on tanks
- Water changes on tanks
- Knowledge of aquatic animals and products
