Software QA Engineer, Oct 2023 – Current
TalentNow / New York, NY
- Developing and executing over 200 test scenarios throughout the Software Development Life Cycle (SDLC), increasing testing efficiency by 31%
- Enhancing client satisfaction by improving product quality via functional, UI, and regression testing
- Conducting manual testing of web application using BrowserStack
- Utilizing Chrome DevTools to identify network and JavaScript errors, ensuring optimal application performance
- Analyzing requirements, developing test cases, and creating requirement traceability matrices
- Tracking bugs and reporting issues via Jira, while collaborating with stakeholders for timely issue resolution within agile methodologies
Operations Coordinator, Jul 2022 – Oct 2023
Morrow Sodali / New York, NY
- Developed and implemented an automated workflow and guidelines, improving operational efficiency
- Managed procurement processes, saving over $3K annually in operational budget
- Spearheaded project management efforts, prioritizing tasks and timelines via Asana for various activities
- Assisted with company-wide IT projects and maintained tech equipment and software inventory
- Provided recommendations on tech features and tools to enhance systems and security functionality
Digital Health Liaison, Aug 2021
– Jul 2022
Weill Cornell Medicine / New York, NY
- Monitored, reported, and escalated issues pertaining to mobile applications, websites, and internal Salesforce software, demonstrating proactive problem-solving skills and a commitment to maintaining seamless functionality
- Delivered comprehensive technical and customer support to patients via phone and secure chat, proficiently guiding them through web portal and mobile application functionalities, ensuring optimal user experience
- Developed training, documentation and tools to increase employee productivity in scheduling and auditing appointments
- Audited and adjusted schedules for high-profile physicians across multiple locations, ensuring accuracy and efficiency
Patient Call Center Representative, Dec 2020
– Aug 2021
Weill Cornell Medicine / New York, NY
- Consistently achieved high performance evaluations, leading to improved service quality
- Handled patient concerns and coordinated with healthcare professionals for positive client experiences
Community Health Partner, Oct 2018
– Jun 2019
City Block / New York, NY
- Implemented and optimized a custom-built medical team collaboration platform
- Managed client data accuracy and contributed to appointment scheduling efforts
