Site Support Lead - Chewy - Seattle, WA
(2022-12)
Lead onsite IT support operations for a corporate hub, resolving complex technical issues across applications, networks, and hardware to minimize downtime and ensure operational continuity
- Serve as primary point of contact for technical, facilities, and event-related support, enabling seamless daily operations and reducing friction across teams
- Deliver white-glove executive support and ensure flawless execution of high-visibility meetings, town halls, and hybrid events
- Diagnoses and remediate network connectivity issues, including 802.1x authentication, Cisco ISE port control, and ISP incidents
- Administer Active Directory, Azure Entra ID, and Okta, managing user provisioning, access control, and role-based permissions
- Manage IT support tickets end-to-end, consistently meeting SLA targets and achieving high first-contact resolution rates
- Oversee IT hardware inventory, procurement, and lifecycle management to maintain device availability and reduce shortages
- Support Microsoft 365 and enterprise productivity tools, providing full-cycle user support
- Build strong stakeholder trust through consistent follow-through, clear communication, and reliable issue resolution in high-pressure environments
- Rapidly triage and resolve issues to maintain productivity across the office and support business continuity
- Demonstrate ownership by proactively addressing site-wide needs and stepping beyond core responsibilities to support overall operations
IT Support Specialist - Wizards of the Coast (Contract via WideNet) - Seattle, WA
(2022-05 - 2022-11)
- Delivered technical support across applications, networking, and hardware, ensuring operational uptime
- Administered Active Directory accounts, including password resets and access provisioning
- Reimaged and deployed Dell and Mac systems, standardizing configurations and improving performance
- Provided high-volume help desk support while maintaining strong customer satisfaction
IT Technical Analyst - Evergreen Home Loans - Seattle, WA
(2019-10 - 2022-05)
- Created and managed user accounts in Active Directory, enabling seamless onboarding and access provisioning
- Troubleshot Microsoft Office and Outlook issues, minimizing disruptions to business operations
- Supported Mitel and MiCollab phone systems, resolving communication issues
- Diagnosed login, hardware, and application issues across endpoints
- Delivered Tier 1–2 technical support while maintaining SLA compliance
Data Entry Specialist - Stryker - Seattle, WA
(2019-07 - 2020-09)
- Performed high-volume, accurate data entry to support operational workflows
- Managed customer communications and follow-ups, ensuring timely responses
