Eduardo Rivero

Experienced pharmacy professional and office manager with more than 25 years of pharmacy experience, including over 16 years as a Lead Pharmacy Technician and more than 10 years as an Office Manager at South Point Pharmacy. Extensive experience in pharmacy operations, staff supervision, prescription processing, insurance billing, inventory management, administrative operations, customer service, and regulatory compliance. Proven ability to lead teams, manage daily operations, solve problems, and maintain an efficient and professional work environment.

Office Manager - SOUTH POINT PHARMACY - Miami, FL

(2015-01)

• Oversee day-to-day administrative and business operations of the pharmacy.
• Coordinate office activities and support efficient pharmacy operations.
• Supervise and assist with staff scheduling, training, and daily assignments.
• Assist with employee onboarding and training.
• Manage administrative records, documentation, and office procedures.
• Coordinate communication between pharmacy staff, management, patients, healthcare providers, and insurance companies.
• Assist with billing, insurance-related issues, and administrative problem solving.
• Monitor inventory, supplies, ordering, receiving, and vendor communications.
• Help maintain compliance with pharmacy policies, HIPAA requirements, and applicable regulations.
• Address customer concerns and resolve operational issues professionally.
• Assist management with daily business decisions and workflow improvements.
• Maintain organized and confidential employee, patient, and business records.
• Help ensure that the pharmacy maintains a professional, efficient, and customer-focused environment.

Lead Pharmacy Technician - SOUTH POINT PHARMACY - Miami, FL

(2010-06)

• Lead daily pharmacy operations and coordinate workflow to ensure prescriptions are processed accurately and efficiently.
• Supervise, train, and support pharmacy technicians.
• Process prescription orders and enter accurate patient and medication information.
• Process insurance claims and resolve rejected claims and coverage issues.
• Assist pharmacists with prescription preparation, filling, labeling, packaging, and dispensing workflow.
• Communicate with physicians' offices regarding prescription requests, refills, clarifications, and prior authorizations.
• Manage medication inventory, including ordering, receiving, stocking, and monitoring medication levels.
• Monitor medication expiration dates and maintain proper medication storage.
• Assist with controlled-substance inventory and required documentation.
• Provide professional and compassionate customer service to patients and their families.
• Maintain patient confidentiality and comply with HIPAA requirements.
• Prioritize pharmacy workflow during high-volume periods.
• Help maintain compliance with federal and Florida pharmacy regulations and company policies.
• Resolve prescription, insurance, and customer-service issues efficiently.
• Work closely with pharmacists, technicians, patients, healthcare providers, and insurance companies.