Edward Mobley, jr

Helpdesk Administrative Support

Talent

GreensboroMember since July 7, 2026

Cherwell TicketingPOS Systems

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Cherwell TicketingPOS Systems

About

Delivered Tier-1 technical support across telephonic, email, and Cherwell ticketing channels, resolving password resets, desktop computing issues, and software inquiries for campus-wide users. Partnered with senior technicians to execute equipment installations, OS reimaging, and network connectivity deployments across the A&T enterprise network, reducing escalation rates through proactive triage. Documented recurring incident patterns and communicated resolution workflows to end users, contributing to a measurable reduction in repeat ticket submissions and improving overall help desk efficiency.

Experience

Helpdesk Administrative Support - NC A&T Client Technology Services - Greensboro, NC

(2023-03 - 2024-08)

Delivered Tier-1 technical support across telephonic, email, and Cherwell ticketing channels, resolving password resets, desktop computing issues, and software inquiries for campus-wide users.
Partnered with senior technicians to execute equipment installations, OS reimaging, and network connectivity deployments across the A&T enterprise network, reducing escalation rates through proactive triage.
Documented recurring incident patterns and communicated resolution workflows to end users, contributing to a measurable reduction in repeat ticket submissions and improving overall help desk efficiency.

Sales Associate - Harbor Freight Tools - Kinston, NC

(2021-02 - 2023-08)

Processed high-volume sales transactions with precision using POS systems, maintaining near-zero discrepancy rates and upholding strict attention to detail in financial record accuracy.
Delivered consultative customer service by diagnosing product needs and matching customers to appropriate solutions, directly supporting floor sales performance and satisfaction scores.
Enforced company safety policies and operational standards, maintaining a compliant and secure store environment for customers and team members across all shifts.