Edward O'Kelley

Technology Executive | Enterprise IT Leadership | Operations

Talent

NashvilleMember since July 28, 2026

Technology ExecutiveEnterprise IT LeadershipOperationsIT Strategy & ExecutionDigital TransformationCybersecurity & Risk ManagementCloud & Infrastructure ArchitectureData & AnalyticsChange ManagementVendor & Contract ManagementExecutive Leadership

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Technology ExecutiveEnterprise IT LeadershipOperationsIT Strategy & ExecutionDigital Transformation

About

Technology executive with a proven track record transforming distributed infrastructure, enterprise systems, and data platforms across mission-driven organizations. I've led POS modernization, cybersecurity, cloud, and analytics initiatives that delivered measurable results, including $140K in annual PCI processing savings, $525K in five-year security cost savings, and roughly 10% year-over-year retail sales growth through data-driven insight. I specialize in breaking down organizational silos and building cross-functional alignment between technology and business stakeholders, with a continuous improvement mindset that keeps pace with an evolving technology landscape.

Experience

Independent Consultant — ETECH Expansion Credentialing, Progress Inc., Nashville, TN (April 2026 - Present)

Engaged on a contract basis to lead Progress Inc.'s Enabling Technology (ETECH) expansion credentialing application with the Tennessee Department of Disability and Aging (DDA), a nonprofit serving adults with intellectual disabilities and seniors. Conducted a policy gap analysis, drafted 4 new organizational policies, and authored the full DDA expansion credentialing application ahead of the August 2026 submission target. Built an AI compliance-automation agent in Claude to accelerate policy drafting for a regulated state credentialing workflow.

Vice President of Information Technology, Goodwill Industries of Middle Tennessee, Inc., Nashville, TN (January 2007 - January 2026)

Executive leader responsible for enterprise technology strategy, data & analytics platforms, cybersecurity, and IT operations supporting a ~$115M nonprofit retail organization with 33+ locations. Led enterprise POS replacement across 33 locations and ~200 terminals, eliminating a third-party PCI tokenization vendor for $140K in annual savings and achieving PCI compliance company-wide. Modernized network security by replacing end-of-life Cisco Meraki with Fortinet, delivering $525K in five-year cost savings.

Led RFP selection and deployment of the Domo analytics platform, driving ~10% year-over-year retail sales growth. Migrated a loyalty platform to AWS and led a loyalty 2.0 rollout that delivered 45% higher spend per visit. Led enterprise-wide Microsoft 365 migration for 600 users and redesigned the IT operating model into three functional domains.

Vice President of Information Technology and Operations, Second Harvest Food Bank of Middle Tennessee, Inc., Nashville, TN

Held progressive leadership roles spanning operations and information technology, supporting large-scale food distribution and community programs.