Intern at Restorative Pathways, City Startup Labs (2023-07 – Present)
- Completed comprehensive training in healthcare fundamentals and essential skills
- Attended classes focusing on digital literacy, social and emotional intelligence, workplace etiquette, active leadership, and financial empowerment, critical thinking, and leadership.
- Developed proficiency in active leadership
- Acquired practical knowledge through hands-on experiences and real-world simulations.
Sales Associate at The Clothes Mentor (2023-07 – Present)
- Encouraged customers to make additional purchases and suggested relevant items.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Met merchandising standards by keeping store stocked and products faced.
Crew Member at Wendy's (2023-04 – 2023-06)
- Handled customer complaints in a professional and courteous manner.
- Placed orders into POS systems and handled cash and credit transactions.
- Prepared food items following established recipes and safety guidelines.
Server / Bartender at Chili's (2019-01 – 2022-06)
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Prepared and served food and beverages to customers.
Certified Nursing Assistant at Atrium Health (2019-05 – 2021-08)
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
Psychiatric Technician at Novant Health (2019-07 – 2021-08)
- Monitored vital signs including pulse rate, respiration rate, temperature, blood pressure and other indicators of health.
- Counseled individuals suffering from mental illnesses such as depression, anxiety disorders or substance abuse issues.
- Implemented behavior modification techniques designed to alter maladaptive behaviors into more productive patterns.
Call Center Customer Service Representative at Blue Cross Blue Shield of North Carolina (2016-08 – 2018-05)
- Referred unresolved customer grievances to designated departments for further investigation.
- Provided accurate and appropriate information in response to customer inquiries.
- Improved call center functionality and service capacity by promptly resolving customer complaints.
Sales Leader at The Children's Place (2013-10 – 2015-07)
- Conducted market analysis, competitor research and customer surveys to identify new opportunities for product development.
- Evaluated team performance metrics regularly in order to identify strengths and weaknesses.
- Developed effective communication plans between sales teams and customers.
