Social Casino/Independent Contractor at VGW (2025-03 – 2026-06)
- Managed 50+ daily customer tickets across sweepstakes gaming platforms, including account reviews, investigations, and general inquiries
- Ensured accurate handling of player accounts while maintaining compliance with platform policies
- Assisted with prize redemption-related processes and account issue resolution
E-commerce/Independent Contractor at Agents Only (2024-11 – 2025-02)
- Provided email, chat, and phone support for customers in a high-volume e-commerce environment.
- Assisted with order inquiries, shipping, returns, exchanges, and account-related concerns.
- Resolved payment and delivery issues while maintaining a positive customer experience.
Customer Service Specialist at Asurion (2023-01 – 2023-07)
- Handled device protection claims, replacements, and repair coordination
- Provided technical troubleshooting and account assistance
- Supported customer retention through service education
Customer Service Specialist at iQor (2022-02 – 2022-12)
- Supported business clients with account inquiries, service requests, and operational concerns (telecommunications)
- Handled complex customer issues across multiple business segments (SMB to enterprise)
Customer Service Specialist at [24]7 Inc. (2020-11 – 2021-11)
- Assisted telecommunications customers with account inquiries, service concerns, and billing-related requests.
- Delivered customer-focused solutions while identifying opportunities to promote relevant products and services.
Customer Service Specialist at Concentrix (2019-05 – 2019-12)
- Handled telecommunications customer inquiries related to accounts, billing, and service concerns
- Delivered fast issue resolution while maintaining service quality standards
Customer Service Specialist at TeleTech (2018-07 – 2019-02)
- Provided customer support for DoorDash users across multiple channels including web, email, ticketing system, and inbound phone call
- Assisted customers with order issues, delivery concerns, refunds, and account-related inquiries
