Edwin Pina

I’m a friendly, motivated, and dependable customer service professional who enjoys helping customers and solving problems. I communicate well, work well under pressure, and always strive to provide a positive experience.

Sales Representative at AT&T (2025-06 – Present)

• Consistently contributed to the store maintaining Rank #1 performance for the past 3 consecutive months
• Drove wireless, internet, and device sales through consultative selling and needs-based recommendations
• Built strong customer relationships, increasing customer satisfaction and repeat business
• Educated customers on AT&T products, promotions, and service plans
• Met and exceeded individual and team sales goals in a competitive retail environment

Sales Associate at Champs Sports (2023-12 – 2024-12)

• Assisted customers with footwear and apparel purchases, delivering high-quality customer service
• Managed stockroom operations, including receiving shipments, organizing inventory, and restocking sales floor
• Handled cash, POS transactions, and loss prevention procedures
• Supported team sales goals during high-volume periods

Corporate Trainer / Account Executive at Empire771 (2025-01 – 2025-04)

Promoted from Account Executive to Corporate Trainer based on performance

• Trained and mentored new hires on sales strategies, communication, and customer engagement
• Conducted interviews and onboarding for new team members
• Consistently achieved weekly performance goals while developing leadership skills

Sales Representative at Brainiac Marketing Inc. (2024-05 – 2024-08)

• Converted customers from competing phone providers to AT&T services
• Used persuasive communication and negotiation skills to close sales
• Maintained accurate customer records and met daily sales targets

Retail Sales Associate at Shopper's World (2023-06 – 2023-09)

• Assisted customers with product selection and purchases
• Maintained organized sales floor and inventory accuracy

Retail Sales Associate at Deals & Discounts (2022-09 – 2023-01)

• Provided customer service and processed POS transactions
• Assisted with stocking and store organization

High School Diploma / GED – Williamsburg Charter High School