Pawn Broker at Presto Pawn & Jewelry (2025-02 – 2026-05)
- Delivered high-quality customer service by guiding clients through the appraisal process and ensuring they felt informed and respected during every transaction.
- Conducted technical valuations for a wide range of items, including jewelry and electronics, using real-time market data to ensure fair and accurate pricing.
- Negotiated pricing and loan terms by effectively communicating value to customers and successfully balancing business needs with client satisfaction.
- Resolved complex customer disputes through active listening and professional problem-solving to maintain a calm environment and high retention rates.
- Managed inventory integrity and loss prevention through rigorous daily audits and detailed record-keeping to ensure total stock accuracy.
- Maintained strict regulatory compliance by collaborating with law enforcement and following state protocols to identify and report suspicious activity.
- Utilized bilingual communication skills to assist a diverse customer base and ensure all clients had a clear understanding of contract terms and policies.
Car Wash Attendant at Mr. Glow Express Car Wash (2024-03 – 2025-02)
- Worked with team members to ensure smooth operations and reduce customer wait times.
- Performed routine equipment checks and reported any issues promptly.
- Managed cleaning supply inventory and placed orders as needed.
- Resolved customer complaints diplomatically while following company policies.
- Assisted in maintaining and repairing equipment to ensure proper functionality.
Front Desk Receptionist at Florida Career College (2023-06 – 2023-10)
- Supported and guided students to enhance their experience.
- Collaborated with staff to deliver excellent customer service.
- Managed front desk tasks efficiently while multitasking.
- Quickly resolved customer issues and informed the supervisor of any escalations.
Drywall Hanger and Finisher at Freelance (2022-06 – 2023-01)
- Installed and finished drywall in homes and commercial buildings with quality craftsmanship.
- Used power tools to cut and shape drywall panels.
- Cut openings for outlets, windows, and doors.
- Applied joint compound to drywall seams with trowels or putty knives.
- Sanded dried compound for a smooth finish ready for painting or wallpapering.
- Smoothed excess compound to create a seamless surface.
- Worked with other construction professionals to keep projects on schedule.
- Kept the work area clean by disposing of debris and tidying up after each task.
