Eglin Gutierrez

Customer service professional with 7+ years of experience delivering exceptional support to diverse clients. Skilled in inventory management, conflict resolution, and meeting deadlines in fast-paced environments. Adept at identifying customer needs, resolving issues efficiently, and enhancing satisfaction to build long-term loyalty.

Maintenance Worker - Roma Cleaning Inc - Queens, NY

(2023-11 - 2025-01)

• Maintained and sanitized terminal areas, including metal surfaces, gates, restrooms, and high-traffic zones.
• Conducted routine inspections to ensure a safe and hygienic environment.
• Operated industrial cleaning equipment, such as floor buffers and pressure washers.
• Managed waste disposal and recycling in compliance with airport regulations.
• Assisted with snow removal, spill cleanup, and emergency response efforts.
• Collaborated with team members to complete tasks efficiently within tight schedules.

Customer Service Representative - Latino Envíos Corp. - Jamaica, NY

(2017-08 - 2023-12)

• Managed inventory to ensure product availability and efficient order processing.
• Assisted customers with payments, account inquiries, and issue resolution.
• Delivered prompt and effective solutions to enhance customer satisfaction and retention.
• Maintained accurate records of transactions and inventory levels to support smooth operations.
• Provided excellent service in a fast-paced environment, handling multiple customer needs simultaneously.

Customer Service - Trade Fair Supermarket - Jamaica, NY

(2016-03 - 2023-04)

• Assisted customers with product inquiries, pricing, and availability, ensuring a positive shopping experience.
• Resolved customer concerns efficiently or escalated complex issues to the appropriate department for prompt resolution.
• Processed transactions, refunds, and exchanges while maintaining accuracy and professionalism.
• Maintained a clean and organized service area to uphold store presentation and customer satisfaction.
• Attended training workshops to stay updated on industry trends, improving product knowledge and customer service skills.

High School Diploma - Hillcrest High School (2017-06)