Maintenance Worker - Roma Cleaning Inc - Queens, NY
(2023-11 - 2025-01)
- Maintained and sanitized terminal areas, including metal surfaces, gates, restrooms, and high-traffic zones.
- Conducted routine inspections to ensure a safe and hygienic environment.
- Operated industrial cleaning equipment, such as floor buffers and pressure washers.
- Managed waste disposal and recycling in compliance with airport regulations.
- Assisted with snow removal, spill cleanup, and emergency response efforts.
- Collaborated with team members to complete tasks efficiently within tight schedules.
Customer Service Representative - Latino Envíos Corp. - Jamaica, NY
(2017-08 - 2023-12)
- Managed inventory to ensure product availability and efficient order processing.
- Assisted customers with payments, account inquiries, and issue resolution.
- Delivered prompt and effective solutions to enhance customer satisfaction and retention.
- Maintained accurate records of transactions and inventory levels to support smooth operations.
- Provided excellent service in a fast-paced environment, handling multiple customer needs simultaneously.
Customer Service - Trade Fair Supermarket - Jamaica, NY
(2016-03 - 2023-04)
- Assisted customers with product inquiries, pricing, and availability, ensuring a positive shopping experience.
- Resolved customer concerns efficiently or escalated complex issues to the appropriate department for prompt resolution.
- Processed transactions, refunds, and exchanges while maintaining accuracy and professionalism.
- Maintained a clean and organized service area to uphold store presentation and customer satisfaction.
- Attended training workshops to stay updated on industry trends, improving product knowledge and customer service skills.
