Ehsan Safavieh

High-performing sales professional with 8+ years of high-ticket B2C experience and a proven record of closing more than 2,000 complex consumer transactions. Expert in consultative, needs-based selling with homeowners making significant household purchasing decisions. Strong background in one-call / same-day closing, consumer financing solutions, value presentation, objection handling, and selling protection products.

Peak performance includes 62 completed sales in a single month and 7 transactions in one day. Skilled at building rapid rapport, simplifying complex options, and guiding clients through high-value decisions. Bilingual in English and Persian (Farsi).

Ready to leverage proven closing skills in home improvement sales (bathroom remodeling, roofing, and related products).

Senior Sales Consultant at CarMax (2018-01 – Present)

High-performing sales consultant responsible for guiding customers through complete high-ticket sales cycles — consultative discovery, needs analysis, financing, protection products, objection handling, negotiation, and same-day closing of significant household purchases.

• Earned President's Club – Ultimate Diamond recognition for elite sales and closing performance.
• Closed 2,000+ high-ticket consumer transactions across 8+ years in a competitive, results-driven environment.
• Achieved a personal peak of 62 completed sales in a single month and as many as 7 transactions in one day while maintaining accuracy and customer experience.
• Conducted consultative needs-analysis conversations to uncover customer priorities, lifestyle needs, budget, and purchase motivations before recommending solutions — the same discovery process used in successful in-home home improvement sales.
• Built trust and rapport quickly with customers making significant household financial and purchasing decisions.
• Presented value beyond price, helping clients evaluate long-term benefits, affordability, protection, and overall financial fit.
• Mastered one-call and same-day closing techniques; recognized buying signals and confidently advanced qualified buyers to a decision.
• Addressed objections involving price, monthly payment, financing terms, timing, competing offers, warranties, and customer uncertainty.
• Structured and presented consumer financing solutions based on credit profiles, down payments, desired monthly payments, and lender requirements; worked with multiple lending partners to secure approvals.
• Explained complex financing structures, payment obligations, warranties, and optional protection products in clear, understandable language across a wide range of credit and financial situations.
• Sold extended warranties and protection products using needs-based recommendations and bundling to increase acceptance and revenue per transaction.
• Maintained control of complex multi-party transactions involving multiple decision-makers, financing limitations, and time-sensitive needs.
• Re-engaged undecided prospects through disciplined follow-up and CRM pipeline management; generated repeat and referral business through strong customer relationships.
• Adapted communication style to different personalities and financial concerns; communicated effectively face-to-face, by phone, text, and digital channels.

Bachelor's Degree in Social Communication